Real Estate Coordinator - Remote

15091BR
Real Estate Coordinator - Remote
Irving
Texas

Anywhere Real Estate Inc. is the leading and most integrated provider of residential real estate services in the United States. Through Anywhere Inc. Customer Contact Center & Engagement, we deliver high quality leads to the agents of our trusted industry brands, including Better Homes and Gardens Real Estate, Century 21, Corcoran, Coldwell Banker, ERA, and Sotheby's International Realty.
Anywhere Inc. has been designated a Great Place to Work for two consecutive years, recognizing the company’s commitment to providing a meaningful work environment where employees can grow and succeed. Anywhere Inc. has also earned the distinction of being named one of the World’s Most Ethical Companies by the Ethisphere Institute for nine straight years.
We are seeking qualified candidates for our Real Estate Coordinator role, a customer service position providing guidance and support to participants of our key real estate reward programs. In this role you will aid home buyers and sellers throughout their move journey, from the initial program enrollment all the way through closing. This position is 100% remote from any location in the United States.
Key Responsibilities

• Function as a liaison between the customer and agent to ensure excellent service
• Provide & facilitate cross-selling of mortgage and ancillary services as needed
• Maintain a caseload of 350-450 files depending on seasonality
• Identify real estate needs for each customer and tailor the best solution to meet their needs
• Act as an advocate to support the customer throughout their real estate transaction
• Educate new customers on program benefits and program reward eligibility
• Achieve key goals for customer enrollment, referral placement, sale closings, and program satisfaction
• Adhere to specific call flow process according to policy-varies from client to client
• Ensure proactive follow-up with customers at key touchpoints in their journey

Requisite Skills

• Bilingual English-Spanish speakers preferred
• Embraces diversity and inclusion
• Planning and organization skills; ability to multi-task in a fast-paced environment
• Real estate knowledge preferred (home purchase, sale, or mortgage)
• Ability to relate to a customer in a professional and courteous manner
• Strong interpersonal, verbal, and written communication skills
• 2-3 years business experience preferred
• Customer service experience preferred (retail, financial services, or call center)
• Digital literacy and ability to navigate multiple systems
• Strong attention to detail
• Regular and consistent attendance/punctuality
• High school diploma required; some college preferred

Employment Type
Full-time
Company
Anywhere Leads
About Us
Our Leads Group is a dedicated organization within Anywhere focused on delivering high-quality, high-converting leads to Anywhere affiliated brokers and agents across Anywhere’s six residential real estate brands. The Leads Group oversees numerous national real estate programs offering consumers a distinct value proposition when completing one of the largest financial transactions of their life by providing access to a top-tier affiliated agent from one of Anywhere’s owned and franchise brands as well as, in some cases, a cash back or equal benefit upon a closed transaction where permitted. The Leads Group is committed to optimizing lead generation marketing, technology, and outcomes across Anywhere.
Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng) - the Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.
You’ll find our commitment to diversity reflected in our achievements:

• Recognized as one of the World’s Most Ethical Companies since 2011
• Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.
• Anywhere has also been designated a Great Place to Work since 2019
• Named one of LinkedIn’s Top Companies in the US.

With diversity, we succeed together. We hope you’ll join us.
EEO Statement
EOE AA M/F/Vet/Disability