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Project And Program Management - Program Manager Non Tech 1 Program Manager Non Tech 1 #: 23-04651

Company

HireTalent - Diversity Staffing & Recruiting Firm
Address Redmond, WA, United States
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting,Financial Services,Accounting
Expires 2023-09-19
Posted at 8 months ago
Job Description


Job Title: Program Manager Non Tech 1
Job Location: Fully Remote (PST Hours)
Job Duration: 3+ months on W2

  • Support Managers to drive a program or projects.
  • Develop, maintain, and manage program requirements, plans, timeline, issues, risks and challenges.
  • Manage programs and projects involving multiple parties/organizations with conflicting agendas and business priorities.
  • Engage with program/process owners, stakeholders and business partners as necessary to communicate project objectives, strategy, tactics, and ongoing progress.
  • Lead cross-organization project teams towards targeted and scheduled outcomes.
  • Work closely with program/process owners, stakeholders and business partners to identify business change and drive the consensus necessary to adopt a manageable change strategy.
Project management activities around the enterprise customer experience for *** Security Customer Connection Team:
  • Event planning and execution
  • Monitoring and tracking customer activities in the community Teams sites, to ensure customers receive responses from *** in a timely fashion, and that activities are recorded for the purpose of badging
  • Setting up communities, including creating back-end forms and workflows needed to orchestrate various customer connection activities
  • Monthly and ad-hoc status reporting for community programs to key internal stakeholders
  • Setting up and driving community calls and webinars - includes setting up the event, creating invites, content reviews, and post-call reporting and analytics
  • Provide reporting and develop specs for PowerBI dashboard for various program components, including Azure DevOps engagements and TAP Validation tool feedback
  • Run Private Previews and other early-stage co-development activities within the programs
  • Project management of *** Community Programs, including Customer Connection Programs, MVP programs, MFUG and CDAC
  • Act as the initial point of contact for customer queries for community programs
  • Develop a comprehensive playbook of operational processes used within the community programs
Requirements
  • Experience with Azure DevOPs is not required but highly preferred.
  • Years of Experience Required – 1-2 years. Minimum of 1 year is required.
Top-three Hard-Skills Required
  • Operations/Program Management Experience | 1+ Years of Experience
  • Reporting Experience |1+ Years of Experience
  • Documentation/Playbook Writing Experience |1+ Years of Experience