Programs And Business Operations Lead

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn’t have met otherwise.

Our Hosting organization exists to bring a wider array of diverse Hosts into the Airbnb Community, support their success, earn their trust, and ensure their safety and security. As the world emerges from the COVID-19 pandemic, Airbnb aspires to lead the travel industry with an entirely new form of community-powered travel.

The Geos Team, which sits within Hosting, ensures that Airbnb is locally relevant and serves the needs of our global hosts and guests, helping regions more efficiently plan and execute growth strategies across supply, demand and other surfaces in a way that will resonate with our communities.

As we expand our business, we look for the best and brightest to drive strategic business decisions. To this end, the team is looking for a Business Operations Lead to join the our North America Business Operations team.

The Difference You Will Make

You will work closely with the cross-functional leaders and teams, and play a key role in scaling our community growth and optimization-focused programs within Hosting. The successful candidate will report to the Director, Program and Business Operations.

A Typical Day

• Own the conception, execution, and measurement of cross-functional initiatives end-to-end. Concretely, this means defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencies blocking that solution, and then working with cross-functional stakeholders to achieve the solution. These initiatives will span across the demand, supply, and regulatory surfaces of the business.
• Analyze macro and micro trends, and present analysis, insights, and actionable plans to Airbnb regional leadership team to drive key business decisions.
• Drive regular business operation meetings and initiate meaningful conversations - leading weekly meetings with cross-functional project teams (field & online operations, marketing, product, legal) to ensure key initiatives are on track.
• Support North America Operations Director, Americas Regional Director and other senior leaders on key strategic projects - lead and implement ad-hoc operational and strategic projects for North America. May require coordination within local country regional and teams in San Francisco.

Your Expertise

• Comfort with manipulating large datasets in excel a must. SQL proficiency a plus.
• Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives.
• Experience implementing and scaling initiatives across globally dispersed teams
• Qualified candidates will ideally have a minimum of 10+ years of work experience, preferably with combined exposure to data-modeling, analytics, project management and management in dynamic entrepreneurial environment
• Hands-on approach, getting things done fast.
• Experience working cross-functionally with multiple departments
• A world class written and verbal communicator with the ability to present at all levels of an organization in a succinct, clear and eloquent manner.
• Impeccable organizational skills, attention to detail and ability to document processes & decisions made.
• Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader company strategy.
• A proven track record of being able to influence and rally diverse cross-functional stakeholders against a common mission or goal using both qualitative and quantitative insights.

How We'll Take Care Of You

Our job titles may span more than one career level. The starting base pay for this role is between $160,000.00 and $194,500.00. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at off-sites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.