Program Manager Ii Jobs

Microsoft is a company where innovators come to collaborate, envision what can be and take their careers to new levels. This is a world of more possibilities, innovation, openness, and the sky is the limit in a cloud-enabled world.
Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world of data with products like Power BI, Synapse Analytics, Azure Data Factory, Azure Data Explorer. We will bring the world’s data to the Microsoft Cloud, power a new class of data first applications, and empower everyone on the planet to make better decisions with data.  
We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our ideas are better, our products are better, and our customers are better served.
More specifically, the Fabric Platform organization within Azure Data, in which this role resides, ensures our products are developed according to engineering fundamentals including security, privacy, reliability and supportability. We hold ourselves accountable for making it ever easier for product teams to bring new Azure Data services to life while raising the bar for the quality of these offerings. The Program Manager II will focus on the Supportability pillar and contribute directly to customer success and to the evolution of Azure Data products.
Microsoft Fabric Advanced Cloud Engineering
Do you want to re-invent the support experience for the largest, most strategically critical Microsoft customers? Are you customer-focused, with attention to detail and the ability to drive efficiency at scale?
We are hiring for a Program Manager II. In this role you can surround yourself with people who are building the next generation of enterprise data, analytics, visualization and AI/LLM (Artificial Intelligence/ Large Language Model). Microsoft Fabric, launched this spring, brings together a range of data management, integration and reporting functions, formerly accessed through discrete products like Power BI and Synapse, into one cohesive SaaS offering. Customer support is critical to customer success with this product (and any enterprise product). We are the ACE ( Advanced Cloud Engineer) team for Fabric, a fast-growing engineering team of customer-obsessed individuals.
We are fundamentally changing how we deliver world-class support to our closest Microsoft Fabric customers and building a new global support operations team to do it. In this role you will be part of the Fabric platform organization and help us reinvent the customer support experience for our top-strategic customers.
Responsibilities
Responsibilities include:

• Partner with the Microsoft Fabric Supportability team to implement best-practices at scale for all customers.
• Participate in case triage meetings, work on escalated cases, and drive issues towards rapid resolution.
• Engage and provide advanced technical support and troubleshooting for top Microsoft Fabric customers; assisting customers and internal teams in resolving issues related to implementation, configuration and usage of Microsoft Fabric workloads.
• Stay updated with industry trends and advancements in data analytics and business intelligence tools.
• Actively Contribute to educating the customers and the community by participating in technical forums and developing self-help documentation and quick "How To" videos.
• Advocate for our customers through understanding their business scenarios and their unique use of the Fabric workloads.
• Manage technical break/fix relationships with key strategic customers, their product teams and various stakeholders.
• Investigate and diagnose escalated issues by analyzing logs, errors and system behavior, and work towards finding effective solutions or workarounds.
• Collaborate to identify and prioritize bug fixes, feature enhancements and performance optimizations.
• Consultant in Power BI; stay up-to-date with the latest features, functionalities and best practices.
• Channel product feedback to relevant internal teams.
• Support Microsoft Fabric customers by troubleshooting issues via multiple modalities in a 24x7x365 global support delivery team.
• Maintain and develop professional relationships with internal teams (i.e., PG, Customer advisory team, etc.).

Qualifications
Required Qualifications:

• 2+ years of experience working with Power BI level (300-400 or equivalent certificates), DataMarts, Dataflows, Power Query, DAX (Data Analysis Expressions).
• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
• 1+ years of experience managing cross-functional and/or cross-team projects.
• OR equivalent experience.

Other Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Problem-solving thinking and written/verbal communication skills.
• Prior experience in customer success or support account-management roles.
• Experience with a technical role with exposure to customer side troubleshooting.
• Experience analyzing, troubleshooting, and providing solutions for technical issues.
• Effective customer-facing & presentation skills; Excellent interpersonal and communication skills with the ability to explain technical issues to executives and non-technical audience.
• Experience contributing to or influencing the supportability of enterprise software, which might include success in customer satisfaction improvement, efficiency improvement or both. Product development experience, which might include product management, program management, software development or a mix.

Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.