Program Coordinator - Uwm Patient Scheduler

The HMC- Two West Clinic has an outstanding opportunity for a PROGRAM COORDINATOR - PATIENT SCHEDULING COORDINATOR (Full-Time, Day Shift).This position is located within Engage Health in Federal Way

RESPONSIBILITIES

Review and prioritize incoming referrals from multiple sources using their knowledge of each physician’s specialized skill set.

Triage incoming referrals to assure the appropriate specialist will be reviewing referrals.

Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner.

Schedule initial patient appointments either in person or via Telemedicine based on provider and patient preference.

Coordinates appointments for the patient at the appropriate facility and assists with urgent insurance authorization or financial assistance.

Manage and resolve a high volume of phone inquiries and messages

Review appointment follow-up requirements and expectations with patients. Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations.

Offer financial assistance to self-pay and underinsured patients. Provide them with the necessary steps to apply for financial counseling.

Serve as a primary program contact to other departments, patients, providers outside facilities.

REQUIREMENT
High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.

ABOUT UW MEDICINE HARBORVIEW
Harborview is an ideal place to thrive in a supportive, high-intensity and fast-paced environment. You’ll be encouraged to grow, advance your career, expand your community and make a difference in people’s lives. Every colleague is viewed as a potential leader, enjoys a high degree of autonomy and trust, and is empowered to ask tough questions. We believe that the kindness and caring we show patients, colleagues, and everyone who comes through our doors is a vital part of creating the best possible healing environment. Working at Harborview isn’t just a job — it’s a calling.

Challenge. Collaboration. Compassion. Become part of our team, and join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.