Centralized Appointment Scheduler (Clinic)

The Centralized Appointment Scheduler (Clinic) is responsible for functions associated with initial patient access to clinic.

S/he will collect demographic information for new and established patients and load into automated registration/scheduling system. Gather medical information utilizing intake format for electronic medical record. Provide estimates to Self-pay patients regarding cost of services. Forward charity care applications to patients.

Must be knowledgeable about referral requirements. Requires ability to multi-task, exceptional flexibility to adjust to fluctuating call volumes, professionalism and the highest standards of customer service to interact with patients and all levels of staff within the Clinic.

• Enters incoming managed care referral
• Advise patient of possible financial obligation and insurance requirements
• Completes intake form using the electronic medical record system
• Provide general information about the clinic and its services
• Completes confirmation calls
• Retrieves calls from cancellation, PCP and new patient confirmation line
• Other duties as assigned by Supervisor
• Completes registration using automated scheduling system
• Utilize automated scheduling system for many types of appointments

• Demonstrated ability to learn new tasks and procedures, e.g. clinical programs offered at Joslin and advanced automated telephone systems
• Demonstrated skills include exceptional customer service, team building and problem solving
• Knowledge of personal computer and automated registration/scheduling systems
• Minimum of 2 year’s experience in a medical office setting
• Knowledge of managed care and insurance requirements
• Strong ability to multi-task while also maintaining professional demeanor
• Accredited business school or certificate program