Production & Cx Coordinator Jobs

Kinn is looking for a Production & CX Coordinator, dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package.

This role coordinates and executes day to day operations of order processing, inventory, logistics, fulfillment, and production, while maintaining strong relationships with our partners. As a team member, you will collaborate within a close-knit team, and support various functions within the team.

Must be available to come into our Downtown Los Angeles studio Mon-Fri.

WHAT YOU'LL BE DOING

Operations & Fulfillment

• Assist with monitoring orders in production and notify the team and / or customers
• Package customer orders in branded packaging, following brand packaging guidelines.
• Work with multiple manufacturers to pick up inventory + requests daily.
• Coordinate and receive products from manufacturers and update internal purchase orders.
• Assist with issuing lead times to all departments.
• Work closely with the team on inventory management and replenishment.
• Assist in coordinating with the shipping carriers as needed.
• Provide regular progress updates to the leadership team.
• Replen packaging supplies and manage packaging inventory.
• Inspect and QC all orders prior to shipment.

Customer Experience

• Respond and solve customer email regarding product, order status, and returns & exchanges as needed.
• Work with CX and ecom teams to improve product based on customer feedback.
• Update any order status to customers.
• Assist with any exchanges & repairs.
• Light office management work.
• Coordinate customer after sale services and shipping to and from accordingly.

WHAT WE'RE LOOKING FOR

• Keen eye for details and attentive to the fulfillment process.
• You have the ability to quickly adapt to new initiatives, concepts, and services.
• Positive attitude that is contagious to others.
• Ability to multi-task effectively through strong time management skills.
• Experience with inventory, production, preferably in an eCommerce, jewelry or luxury environment.
• Must love jewelry.
• You're problem-solving minded.

ABOUT Kinn

Kinn designs modern heirlooms, made to last a lifetime. Modern, yet timeless, every piece is hand-crafted from solid 14k gold—never filled or plated, nor vermeil. We uphold rigorous quality standards at every step of the manufacturing process, ensuring each piece of jewelry is true to Kinn’s ethos. Above all else, Kinn is dedicated to creating jewelry that embodies our customers’ many moments lived—then, now, always.