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Cx Improvement Analyst Jobs

Sr Sales Director - Banking (Cx)
By ProEdge Services At United States
Educational / Vocational / Previous Experience Recommendations:
Bachelor’s degree or equivalent experience is required.
5 years of business growth experience
Excellent verbal, written, and executive presentation skills.
Proven success prospecting, building a pipeline, moving opportunities through the sales cycle, presenting and discussing solutions.
Strong customer, quality, and results orientation.
Cx Remote Coordinator Jobs
By Surprise Ford At Surprise, AZ, United States

Dealership in the West Valley is seeking a self-motivated, enthusiastic and hardworking person to fill this role. looking for an experienced Service receptionist & Warranty Admin Assistant. ...

Community Manager, Cx & Technology
By Rivian At , Irvine, 92618
10+ years of experience in community management, customer experience, customer service, experiential marketing, customer success or relevant discipline.
Bachelor degree preferred in Marketing, Communications, Business Management, plus for Masters.
Superior verbal and written communication skills and networking abilities.
Craft, launch and manage programs such as customer advisory boards and referrals, events. Define and document the customer journeys.
Plan programming, manage and execute online or offline events/activations with the community. Manage a dynamic calendar of events and activations.
Must be exceptionally organized and can build roadmaps and projects plans. Can manage multiple projects at once and operate with urgency.
Cx Operations Manager Jobs
By Seqera Labs At , Boston
Skilled in cross-functional process definition, rollout, and internal change management.
Proven track record in defining and implementing scalable processes, including hands-on experience when processes are not yet established.
Demonstrated experience selecting, implementing, and supporting tools for Professional Services, Support, and Customer Success.
Flexible working hours, and remote-friendly culture.
Continuous skills development, including budget for training.
Drive ongoing operations through a hands-on approach, identifying improvement opportunities, and implementing scalable processes.
Cx Manager Jobs
By Bubble At New York, NY, United States
Act as the main escalation point for complex customer inquiries or complaints, ensuring swift resolution and maintaining a positive customer experience.
Develop and implement a comprehensive customer experience strategy that aligns with company goals and enhances customer satisfaction.
Collaborate with cross-functional teams, including Marketing, Product Development, and Sales, to align customer experience initiatives and drive customer-centric improvements.
3-5 experience working in Customer Experience at a similar high-growth DTC brand.
Proven experience in a high powered Customer Experience Leadership role or similar exposure within the skincare or beauty industry.
Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly and concisely.
Customer Experience (Cx) Analyst
By Paradigm At United States
You will leverage surveys and embedded feedback modules to collect user feedback and insights to drive improvements in the customer experience.
You will act as the administrator for our Google Analytics and Google Tag Manager systems.
You will create and manage tickets to track and document customer and internal requests.
Bachelor’s Degree in related field or an equal amount of related professional experience.
You have proven experience in customer experience, data analysis, and leveraging customer feedback tools.
You have experience with: A/B testing platforms such as Optimizely, KissMetrics, WalkMe, and other optimization/heat map software.
Cx Operations Manager Jobs
By EarnIn At United States
Proven experience with leadership, business acumen, problem solving, critical thinking and analytical skills in financial services or highly regulated industry.
Help define, own, and scale the customer support experience for Earnin products including processes, procedures, workflows, and escalations end-to-end.
Design and manage the workflows of customer support channels, including escalations end-to-end and meet or exceed escalations response time SLA.
Launch and manage programs and projects based on operational areas of needs and challenges
Partner closely with Product and IT teams to manage roadmap for CX tools improvements (CRM, AI, homegrown tools)
Bachelor’s degree or equivalent experience.
Cx Analyst - Central Operations
By HubSpot At United States
Look across various experience health signals to uncover issues or opportunities to improve our customers’ experience
Influence leadership to prioritize initiatives to improve the customer experience
Segment the user population according to usage patterns and tie to survey data to identify opportunities to improve their experience
2+ years of professional experience with a heavy quantitative, analytical focus
Practical experience in a business environment influencing decision-making with data
Experience working with large datasets; particularly data mining, manipulation, and exploration
Cx, Senior Manager - Training & Development
By The Farmer's Dog At New York, NY, United States
Strong cross-group collaboration, time management, ability to prioritize effectively, and negotiation skills.
A real passion for servicing customers and improving the overall customer experience.
Are a self-starter with the ability to manage time and objectives in a fast-paced environment.
Outstanding in both communication and analytical skills.
Experience managing direct reports in a fast-paced environment.
Consistent record of influencing stakeholders to achieve impact through collaboration, presence, and strong interpersonal skills.
Cx & Project Manager Jobs
By Loop At New York, United States
Providing project management support and assisting in the development of business plans, financial models, and presentations to stakeholders
Strong customer service skills with a customer-centric mindset and a passion for delivering exceptional experiences
Bachelor's degree in a relevant field or equivalent practical experience
4-6 years of professional experience in a similar role, preferably in a fast-paced startup e-commerce environment
Excellent communication skills, both written and verbal, with the ability to effectively interact with customers, cross-functional teams, and senior leadership
Strong attention to detail, organizational skills, and the ability to meet deadlines
Cx & Project Manager Jobs
By DVx Ventures At New York, NY, United States
Providing project management support and assisting in the development of business plans, financial models, and presentations to stakeholders
Strong customer service skills with a customer-centric mindset and a passion for delivering exceptional experiences
Bachelor's degree in a relevant field or equivalent practical experience
4-6 years of professional experience in a similar role, preferably in a fast-paced startup e-commerce environment
Excellent communication skills, both written and verbal, with the ability to effectively interact with customers, cross-functional teams, and senior leadership
Strong attention to detail, organizational skills, and the ability to meet deadlines
Customer Experience (Cx) Supervisor
By Bestow At United States
Conflict resolution and escalation management
Carrier, Enterprise Partner, & Vendor Relationship Management
Project Management & User Acceptance Testing
Review of new partner agreements and insurance contract provisions to understand existing capabilities vs. needs
Directly lead Customer Experience for Bestow, TPA & Bestow Life Insurance Co. (50% of role)
Partner closely with the New Business/AX Manager on related processes & to build team cohesiveness
Cx Emerging Market Lead
By Pfizer At United States
Process-oriented. Skilled at implementing and building CX/Omnichannel management processes from scratch to enable speed, scale, and impact.
Strong verbal and written communication skills, with the ability to present analysis/insights to senior management.
Complex project/program management experience, ideally involving CX and omnichannel capability work and vendor management
Partner with CX&E Capabilities and CX Global Omnichannel Solutions Lead to support marketing and medical's Omnichannel strategy and design process.
10+ years for Director 8+ years in Customer Experience or Omnichannel strategy, preferably in the pharmaceutical or healthcare industry
Strong leadership skills with the ability to motivate people and teams and drive accountability
Customer Onboarding Leadership - Cx Benefits
By Gusto At New York, NY, United States
5+ years minimum of people management experience, leading teams
Prioritize outcomes that are customer focused and advocate for the top benefits experience possible
Minimum 2+ years experience leading managers preferred
Empower a team of managers, captains, and individual contributors
Create clarity on team roles, expectations, goals, and objectives focused on consistent, accurate, and exceptional customer outcomes and experience
Experience leading in CX, Operations, Customer Service, Customer Success or Sales advising teams preferred
Cx Field Marketing Manager
By Zoom At United States
Foster close collaboration and communication with the sales team to ensure alignment on lead qualification, handoff processes, and feedback loops
Manage vendor relationships, onboarding, administrative tasks, day-to-day communications, and traffic
8 or more years of field marketing experience, supporting sales, building campaigns within B2B (preferably with Customer Experience)
Experience with planning and execution of regional events, digital campaigns, webinars, content syndication, and other third-party sponsorships
Strong communication and collaboration skills with the ability to work effectively with cross-functional teams
Outstanding written, communication, and presentation skills
Channel Cx Specialist Jobs
By Zoom At United States
Business forecasting, pipeline development and partner account management skills experience
Customer Relationship Management (CRM) tool experience
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Create, deliver, and manage client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)
Closing experience with a history of meeting sales quotas
Effective communication skills with internal and external partners of all levels
Executive Director, Cx Operations
By Aquent At East Hanover, NJ, United States
Provide direction on optimum set-up, processes and practices for capability management across deliverables across markets
Act as expert on staffing model to support efficiency to upskill and coach operations colleagues globally
Experience in enabling the connection between strategy and execution
Excellent collaboration skills; avoid silos, across channels
Ability to navigate ambiguity, driving towards simple solutions to complex problems with a keen understanding and appreciation of user experience.
Own the operational process and hand-off points across the Cx Strategy & Activation team
Cx Strategic Advisor Jobs
By Walker Information At United States
• Experience with customer feedback platforms (experience with Qualtrics preferred)
• Digital Customer Experience (Digital CX) or User Experience (UX) familiarity preferred
• Skilled facilitating 1-on-1 executive interviews, small group discussions and workshops
• Effective written and verbal communication skills, including strong presence with C-Suite
• Skilled at building long-term, partnering, client relationships with by understanding needs
• Review and synthesize client-provided strategic business documentation
Fp&A Analyst - Growth & Cx
By The Farmer's Dog At New York, NY, United States
You are a problem-solver with strong time-management skills and the ability to handle several projects simultaneously in a fast-paced environment
Contribute to the project management and preparation of the quarterly Board presentation and investor reporting materials
You have advanced MS Excel skills
Experience using SQL and/or BI tools such as Tableau, Looker (a plus!)
Experience with Direct-to-Consumer/Subscription Businesses (a plus!)
Experience using Workday Adaptive Insights or other FP&A software (a plus!)
Production & Cx Coordinator Jobs
By Kinn At Los Angeles, CA, United States
Ability to multi-task effectively through strong time management skills.
Work closely with the team on inventory management and replenishment.
Replen packaging supplies and manage packaging inventory.
Experience with inventory, production, preferably in an eCommerce, jewelry or luxury environment.
Assist with monitoring orders in production and notify the team and / or customers
Assist with issuing lead times to all departments.

Are you looking for an exciting opportunity to use your analytical skills to help improve customer experiences? We are looking for a CX Improvement Analyst to join our team and help drive customer satisfaction and loyalty. You will be responsible for analyzing customer feedback, identifying areas of improvement, and developing strategies to improve customer experiences. If you are passionate about customer service and have a knack for problem-solving, this could be the perfect job for you!

Overview:

A Cx Improvement Analyst is responsible for analyzing customer experience data and providing insights to improve customer satisfaction and loyalty. They work closely with customer service teams, product teams, and other stakeholders to identify areas of improvement and develop strategies to improve customer experience.

Detailed Job Description:

The Cx Improvement Analyst is responsible for analyzing customer experience data and providing insights to improve customer satisfaction and loyalty. They will work closely with customer service teams, product teams, and other stakeholders to identify areas of improvement and develop strategies to improve customer experience. The Cx Improvement Analyst will be responsible for collecting and analyzing customer feedback, conducting customer surveys, and analyzing customer data to identify trends and opportunities for improvement. They will also be responsible for developing and implementing customer experience improvement plans and strategies.

What is Cx Improvement Analyst Job Skills Required?

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Knowledge of customer experience management and improvement processes
• Proficiency in customer service software and data analysis tools
• Knowledge of customer service best practices

What is Cx Improvement Analyst Job Qualifications?

• Bachelor's degree in Business, Marketing, or related field
• 3+ years of experience in customer experience management and improvement
• Experience in customer service, product management, or related field
• Knowledge of customer service best practices
• Proficiency in customer service software and data analysis tools

What is Cx Improvement Analyst Job Knowledge?

• Knowledge of customer experience management and improvement processes
• Knowledge of customer service best practices
• Knowledge of customer service software and data analysis tools
• Knowledge of customer service metrics and analytics

What is Cx Improvement Analyst Job Experience?

• 3+ years of experience in customer experience management and improvement
• Experience in customer service, product management, or related field
• Experience in customer feedback analysis and customer surveys

What is Cx Improvement Analyst Job Responsibilities?

• Collect and analyze customer feedback and customer data to identify trends and opportunities for improvement
• Develop and implement customer experience improvement plans and strategies
• Monitor customer service metrics and analytics to identify areas of improvement
• Work closely with customer service teams, product teams, and other stakeholders to identify areas of improvement
• Develop customer surveys and analyze survey results to identify customer needs and preferences
• Provide insights and recommendations to improve customer satisfaction and loyalty