Product Manager - Partner

Company Description

We are building the world's largest in-home care system.

Healthcare is rapidly moving into the home, creating an enormous market opportunity that’s growing daily as consumers increasingly demand more convenient healthcare options.

Technology is the engine that powers our foundation. It ensures we can reach massive scale and drives differentiation from any other healthcare company entering this space. We’re using data to ensure patient safety and tailor the care to patients’ specific needs which allows for better care delivery from patient onboarding, patient care, and post care follow-up.

DispatchHealth is a Series E startup with more than $700m in funding and a $1B+ valuation. We’re backed by Oak, Tiger Global, Alta Partners, Optum Ventures, Questa Capital, ad EchoHealth Ventures.

Team Culture

We’re a remote first org and our engineering team is spread out across the US, Mexico, and Ukraine. Our culture is focused on impact, accountability, and collaboration.

As a team, we share the goal of driving the company forward and transforming healthcare through the technology we build. We believe the only way we can accomplish our goal is together, and that our whole is greater than the sum of our parts. We collaborate closely across every function because we recognize that no individual function can solve the whole problem as well as we can when we all work together.

With our teammates spread out across different cities, we actively support each other and cultivate an environment where everyone is comfortable sharing ideas regardless of seniority or function, and where the best ideas consistently win. We know the positive feeling we get when we feel heard, and we reciprocate that deep engagement with others when they’re talking or presenting so that we gain alignment and promote our collective actions.

Come join us on the journey to transform healthcare!

Position Summary

DispatchHealth is seeking an eager and driven Product Manager to join our team! This role will focus on developing and growing the suite of products related to our healthcare partners. These products will allow DispatchHealth to drive orders of magnitude of growth via our relationships with our healthcare partners, including insurance companies, health systems, and provider groups. Effective, seamless interaction with these partners is the primary mechanism towards our future growth. As these partnerships grow in success, so will the scope and impact of the person in this role.

This position will be responsible for developing and executing against the high-level strategy for how we make it easy for partners to request care for their patients, receive pertinent clinical information about the care we provided, and understand the impact that DispatchHealth has had on both their patients and their business. The person in this role will get to work directly with both the business and technical stakeholders of our partners on a daily basis and will have the mandate to align our internal needs with those of our partners to deliver highly impactful products.

Success in this role requires understanding the intersection of our business objectives and those of our partners, developing solutions that optimize both, working cross-functionally with engineering, design, and data to bring these solutions to life, and collaborating across teams to deploy them successfully and drive a massive impact. This role will receive strong mentorship from product leaders and other PMs in the organization and the opportunity to work with and learn from seasoned technology and healthcare leaders across the company.

Responsibilities:

• Create, implement, coordinate, and train users on enhancements to the product.
• Partner with Operations, Clinical, and Marketing to successfully roll out new products and enhancements, ensuring a great end-to-end customer experience across the board.
• Exhibit good judgment in balancing considerations for size of opportunity, scope of development and support costs, risks, and end-user experience.
• Lead the design, development, and shipment of high impact and often user-facing products that drive the growth of our business.
• Deeply understand the technical and business needs of existing and target customers, from partners to patients and beyond.
• Represent DispatchHealth as a technical leader externally to our partners to drive alignment and execution of shared business objectives.
• Provide guidance to Engineering, Design, and Data teams to deliver great products to our customers.
• Drive our partner product strategy, across both technical and business teams up to the executive level.
• Act as product domain expert at all levels of customer interactions, internally and externally, and represent the voice of customers to internal teams.

Qualifications:

• Strong and collaborative work ethic, working effectively as part of a larger project team
• Ability to thrive in a dynamic, entrepreneurial environment with focus on hands-on execution
• Ability to grow a product from a concept, to plan and drive execution of go-to-market strategies
• Excellent communication skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Meticulous organizational skills, analytic capabilities, and attention to detail to facilitate a close relationship with software development team
• 3+ years of experience in Product Management, preferring to work in a fast-paced, Agile environment, with a proven record of delivering high quality software in different business environments
• Ability to make sound business judgment and strong decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
• Ability to work independently, self-motivated
• Healthcare or platform experience preferred
• BA/BS degree or equivalent practical experience

The team:

Reporting to Sweyn Venderbush, Product Lead

Others you will learn from and collaborate with:

• Fiona Cummings, Senior Data Analyst
• Michael Lockwitz, Engineering Manager
• Hatte Meneau, Senior Product Manager
• Dan Cohn, Tech Lead
• Daniel Graf, Chief Product Officer
• Brian Baker, Product Leadership

Our benefits

• Mental health benefits
• Unlimited Vacation time
• Competitive Salary
• Stock options
• Career ladders and bi-annual performance review
• Health insurance coverage

Location: Remote, USA