Product Designer, Customer Engagement

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Customer Engagement products help sellers grow their businesses and build lasting customer relationships. Specifically, this role will focus on House Accounts (which enables sellers to maintain ongoing balances for their customers), Square Gift Cards (which help drive new and repeat traffic with benefits like upfront cash flow, lower processing fees, larger transactions, and an incentive for customers to return), and Square Marketing (which helps sellers manage and grow their customer relationships, increase sales and brand equity, and save time with robust, personalized, and integrated Email and Text Message Marketing solutions). As a Product Designer at Square, you will collaborate with Customers designers, engineers, product managers, data scientists, and other cross-functional team members to directly influence and oversee the product and roadmap. This role is unique since you will not only support sellers but will also directly design and champion the buyer experiences. You will report to the Design Lead.

This position is remote based in the US or Canada.

Qualifications

You have:

• 6+ years of professional design experience, web and mobile/native
• A portfolio of work on which you were the primary designer, with moderate guidance from design leadership
• The ability to articulate high-level team goals and connect your work to larger team or company initiatives

Even better:

• You take pride in the quality of your work and create professional, well-thought-out designs using established design systems
• You communicate your ideas and work to your direct team and other teams
• You seek opportunities to improve your processes and skills
• You plan, scope, and create work that contributes to a larger, long-term plan
• You work on challenging, wide-reaching projects for your team
• You are a passionate advocate for the user and experience
• You propose and participate in usability and field research

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $152,100 - USD $185,900

Zone B: USD $144,500 - USD $176,700

Zone C: USD $136,900 - USD $167,300

Zone D: USD $129,300 - USD $158,100

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Benefits include the following:

• Employee Stock Purchase Program
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Paid Life insurance, AD&D. and disability benefits
• Learning and Development resources
• Paid time off
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Retirement Plans including company match
• Paid parental and caregiving leave
• Healthcare coverage

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.