Process Owner, Account Management (Group Insurance) - Remote

Symetra has an exciting opportunity to join our Group Insurance Account Management and Implementation team as a Process Owner!

About the role

The Process Owner plays a key role in the effective management and continuous improvement of business processes within the Benefits Account Management and Implementation Teams’. This position will be responsible for leading continual efforts to analyze and measure the effectiveness of existing business processes and tools to help improve and refine the entire end-to-end customer experience for the Teams’ and/or Benefits Division. This position will work with cross-functional teams to document current processes, provide recommendations, help influence process improvement decisions and assist with the ideation, development and implementation of process changes and/or tools in support of those decisions. This role will also be responsible for the initiation, planning and delivery of team projects. Typically, projects will have multiple customers/stakeholders and may cross multiple departments and functions.

What you will do

• Analyze customer feedback, internal processes and/or the tools used by interdisciplinary teams and measure the effectiveness of the same.
• Review project deliverables for accuracy and provides support and mentoring to others.
• Collaborates with cross-functional team members to identify “desired state” and develops/implements process improvement recommendations and/or tools to support team and supporting business units.
• Propose, obtain agreement and implement approved process improvements.
• Ensure projects are delivered on time and within budget and deliver quality results that meet customer expectations.
• Process Review/Recommendation - Conduct process reviews with each group in the end-to-end customer experience across the division.
• Additional tasks as assigned.
• Support AVP, Benefits Account Management and Implementation, Regional Directors and Managers with special projects including presentation creation and team meeting notes.
• Create team reports and handles assignments that supports customer delivery, internal benchmarking and analytics.
• Assemble resources and manage the project team so that project objectives are delivered within time, scope, quality or budget constraints.
• Facilitate team training needs by working with Learning Resources and assisting the functional owners, as needed.
• Develop project structure, detailed schedules, estimates, resource plans, and status reports.
• Create more effective and efficient flow of data, information and communication throughout the entire process.
• Change Management/Ongoing Training – Coordinates efforts to update documented materials, training and quality assurance for team and/or system enhancements and maintenance process tools with or without IT assistance by leveraging technology skills. This can include, but isn’t limited to job aids, resource documents and training materials.
• Provide consultative feedback for teams across the Benefits Division

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Give back to your community and double your impact through our company matching
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Flexible full-time or hybrid telecommuting arrangements

Compensation

Base Salary: $73,200 - $122,000 plus eligibility for Company Annual Bonus

Your experience and skills

• Excellent written and verbal communication skills.
• Outstanding interpersonal skills along with the ability to help gain consensus.
• 3- 5 years of industry work experience in an equivalent role.
• College degree or equivalent experience.
• Knowledge of process-based technology and what will work to drive shared business, IT, and operations initiatives.
• Excellent facilitation skills.
• Solid understanding of the LAD, Voluntary and Stop Loss businesses and how metrics link to strategic direction.
• Strong analytical ability with aptitude for comprehending technical concepts.
• Results-driven with strong problem-solving abilities.
• Extensive hands-on experience in Life and Disability, Voluntary Benefits and/or Stop Loss support.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit www.symetra.com/careers.

#LI-MT1

#LI-Remote