Principal Operations Strategy - Card Strategic Partnerships

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

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Join an innovative and dynamic team that relentlessly strives to deliver best in class Cardmember experiences to drive Discover sales and top of wallet position at key merchant partners and digital wallets.

Responsible for providing strategic and tactical direction for Product and Marketing operational activities to service the Business, our Cardmembers, and Partners. Assists Product and Marketing teams to ensure efficient and compliant operations while providing world class customer experience. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

• Actively monitors servicing quality levels, communicates opportunities for improvement and collaborates with operations to improve service levels
• Collaborates with business partners on process enhancements; communicate operational implications; suggest alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity); commit to approaches selected by leadership and lead their implementation
• Ensures sound operational processes and procedures are developed and documented
• Plan, coordinate, and execute activities that support business partner initiatives across the organization and ensure operations expectations for timeliness, quality and efficiency are delivered in conjunction with internal and external parties
• Develops any necessary remediation plans and ensure their timely completion
• Assists with creating, maintaining, and optimizing our Product and Marketing Process and Control framework
• Relationship management with business partners and management of Process related projects from idea to implementation

Basic Qualifications:

• 6+ years’ experience: Customer Service, Financial Services Operations or Related
• In lieu of degree – 8+ years’ experience: Customer Service, Financial Services Operations or Related
• Bachelor’s Degree

Preferred:

• Project Management experience
• Master’s Degree
• Operational Excellence experience

Compensation:

The base pay for this position generally ranges between $86,500.00 to $145,700.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Medical, Dental, Vision, & Health Savings Account
• Employee Stock Purchase Plan
• Paid Time Off
• STD, Life, LTD and AD&D
• 401(k) Plan
• Education Assistance
• Recognition Program
• Family Support Programs
• Commuter Benefits

Learn more at MyDiscoverBenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)