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Company | GoHealth |
Address | Illinois, United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-05-12 |
Posted at | 1 year ago |
GoHealth Intro: As a leading health insurance marketplace, Go Health’s mission is to improve access to healthcare in America. For customers, enrolling in a health insurance plan is confusing and difficult, and seemingly small differences between plans can lead to significant out-of-pocket costs or lack of access to critical medicines and even providers. We use our technology, agents, and expertise to cut through the confusion and get customers enrolled in a plan with the right coverage and benefits.
- Provide strategic insights to product team on technology projects that impact retention agents or the post-enrollment customer journey
- Collaborate with operations teams to optimize retention agents workflow and performance, and maximize agent efficiency
- Partner with Insights & Analytics teams to develop and monitor appropriate KPIs, and report out relevant metrics to health plan partners & internal audiences
- Project manage relevant technology implementations and/or pilot initiatives both internally and externally
- Manage and coach a team of Customer Experience Specialists to optimize current retention programs and initiatives, and development team members
- Develop and implement strategic initiatives to drive member retention and engagement, including the development a long-term roadmap for our post-enrollment experience
- Work cross-functionally with marketing, operations, and other internal stakeholders to define a best-in-class customer journey
- Excellent communication skills, both oral and written, and interpersonal skills
- Ability to work with cross-functional stakeholders at all levels
- Entrepreneurial spirit
- Proven ability to coach and develop direct reports
- BA or BS degree with 2-4 years of work experience, preferably in management consulting, client relations, or business/sales operations
- Knowledge of or experience in the Healthcare industry is a bonus but not required
- Strong analytical capabilities with a passion for providing innovative solutions driven through research and data analysis
- Proven ability to work in a fast-paced environment and meet changing deadlines and priorities
- Paid maternity and paternity leave
- Employee Resource Groups
- Employee Stock Purchase Program
- Medical, dental, vision, and life insurance benefits
- Open vacation policy because work life balance is important
- Generous employee referral bonuses
- 401k program with company match
- Work from Home Stipend
- Professional growth opportunities
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