Principal, Implementation Jobs

About League

Founded in 2014, League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League’s healthcare CX platform to deliver high-engagement, personalized healthcare experiences people love. League recently announced a $95 million funding round led by TDM Growth Partners, backer of breakthrough platforms Square, Twilio and Slack, bringing the total funding to $220 million. League is also among Deloitte’s Technology Fast 500, CB Insights’ Digital Health 150 and was named the Next Healthtech Unicorn by Accenture, among many other acknowledgements.

The Role

As Principal, Implementation, you are accountable for meeting customer deliverables as per contractual agreements (scope and time), and internal budget.

The ideal candidate will drive and guide disciplined execution through the use of consistent methodologies, processes, and strong communication skills. You will be a passionate advocate for the League product and ensure the platform is implemented on time and with high quality to meet our clients’ business needs.

In This Role, You Will

• Accountable for build and maintenance of end to end integrated program plans, resource assignments, budgets and performance against targeted implementation milestones for the implementation and teams
• Partner with Customer Strategy and Member Services teams to lead a smooth client transition from implementation to ongoing operations and account management
• Accountable for implementation client satisfaction scores and referenceable implementation clients
• Collaborate with the client lead from Customer Strategy to drive a smooth client transition from the sales cycle to implementation for the client and League teams
• Maintain a deep understanding of League’s product and platform to inform key business requirements and decisions during implementations
• Lead internal teams and the client on a successful change management plan by creating deliverables based on client pain points and objectives
• Implement the project governance structure, including delivery structure, change control and processes to support risk and issue escalation, decision making and program status
• Collaborate on communication plans and drive accountability for obtaining final approvals on client deliverables
• Develop and manage a high performing team by providing direction and guidance both on the job and as a career coach to Implementation team members
• Coach and develop staff to have a deep understanding of implementation delivery methodology and the League’s product and platform
• Lead the organization and deployment of League resources for implementation, the production of deliverables, and the oversight of timelines to ensure a seamless delivery of League products to clients
• Lead key internal initiatives to drive efficiencies and best practices for implementation processes, workflows, and tools
• Serve as escalation point for risks, issues, and decisions one or more implementations simultaneously
• Manage, lead and oversee one or more client implementations and internal company and/or team initiatives simultaneously

About You

• MBA or equivalent highly preferred
• Prior engagement management and/or team management experience serving as the primary interface with senior client executive sponsors
• Strong business and technical acumen, and executive presence, combined with deep analytical and organizational skills
• Excellent written and oral presentation skills, with the ability to engage, inspire, build credibility and engender trust across all levels of an organization.
• Bachelor’s degree or equivalent years of experience
• 10+ years of client management and/or program management required
• Experience with project management software and tools
• Confident, capable, enthusiastic self-starter with minimal need for direction
• Results-oriented individual with a history of setting and attaining goals and meeting aggressive timelines
• Minimum 10 years in healthcare management, delivery and/or consulting experience
• Experience at a SaaS, health-tech company, and/or start-up company highly preferred
• Proven track record of strong client management and customer service skills
• Strong leadership skills and a drive to make a large impact on the company and its clients

Security-Related Responsibilities

• Compliance with Information Security Policies
• Responsibility and accountability for executing League's policies and procedures
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

USA APPLICANTS ONLY: The US-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all US locations. Where in the band you may land is determined by job-related skills/experience and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

Compensation range for USA applicants only

$133,600 — $200,400 USD

At League, everyone is welcome. We believe individuals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status . If you are an individual in need of assistance at any time during our recruitment process, please contact us at [email protected] .

Our Application Process

Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps

• You should receive a confirmation email after submitting your application.
• A recruiter (not a computer) reviews all applications at League.
• Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.
• The final step is an offer, which we hope you will accept!
• If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.

Here are some additional resources to learn more about League:

• Learn about our platform, leadership team and partners
• Highmark Health, Google Cloud, League: new digital front door to seamless care
• Forbes x League: The Platformization Of Healthcare Is Here
• League raises $95 million USD in Series C to build world’s leading healthcare CX platform
• Fast Company x League: If we want better innovations in healthtech, we need more competition
• Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors

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