Implementation Support Jobs

Professional Growth & Development. We offer opportunities for continuing education and make new opportunities available internally first.

Prior experience working in customer service or administrative support.

Experience working with Google Suite (Gmail, Google Calendar/Docs) and Microsoft Office (Word, Excel, etc.)

Strong Organizational Skills. Ability to p lan, organize, and schedule in an efficient productive manner.

Assist with setting up accounts within HRIS platforms.

Ability to effectively communicate one to one, and in small or large groups.

Minimum 10 years in healthcare management, delivery and/or consulting experience

Prior engagement management and/or team management experience serving as the primary interface with senior client executive sponsors

Proven track record of strong client management and customer service skills

Experience with project management software and tools

10+ years of client management and/or program management required

Manage, lead and oversee one or more client implementations and internal company and/or team initiatives simultaneously

May participate in new business proposals through EVMS requirements, schedule support, and providing input for cost volumes to management.

Program Management Professional (PMP) certification

Responsible for supporting the organization's EVMS talent development, performance management, and business strategy.

Aligning and integrating Agile software practices with traditional scheduling and EVMS best practices for improved program management solutions.

Utilizes expert domain knowledge, professional principles and theories to develop advanced concepts, techniques, solutions and standards.

Significant interface with Program Managers, Contracts and Senior Technical Personnel, as well as other organizations.

#transitional care management #valuebasedcare #healthcareinnovation

- Accumulate a wealth of 5+ years' experience within the dynamic landscape of US healthcare.

Clinical Support Solutions Implementation Leader

- Spearhead the enterprise-wide implementation of our Clinical Support Solutions for both new and existing customers.

- Introduce standardized processes across our organization and client teams, fostering sustainable and dependable steady-state delivery.

**A Thriving Journey:** **Midwest Territory | Up to 75% Travel**

Basic computer skills including data entry, copy/paste, and internet research

Fast and accurate typing skills

part-time entry-level Support Implementation Specialist!

medical, dental, vision, and other insurance options.

we provide everything that you need to do your job effectively

no weekends or overtime required!

Develop, monitor, and manage key performance metrics

Leverage a data-driven approach to building and optimizing processes that drive efficiency and an improved customer experience

Experience hiring and managing a distributed team

Experience building and growing a Global organization

Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets

Build, maintain, and execute quarterly plans aligned with business objectives

Lead and develop the fulfillment team, providing guidance, coaching, and performance management.

Oversee inventory management, analyze current processes, identify areas for improvement, and implement strategies to increase efficiency and scalability.

3+ Experience working with clinical staff including doctors, technicians, office managers and technical staff.

The Operations Manager responsibilities Include:

Oversee the implementation process, including installation, training, and on boarding activities, to ensure a seamless customer experience.

Configure EHR systems to maximize the benefits of the Radius XR solution and optimize clinical workflows.

Sustainability Driven Startup Hiring a Customer Support and Implementation Manager

Manage support tickets from initiation to completion, ensuring timely and effective resolution of customer issues.

Document customer interactions and resolutions in our internal systems to maintain accurate records and enable knowledge sharing.

Proven experience in a customer support role, managing support tickets from initiation to completion.

Collaborate with cross-functional teams including Engineering, Product, and Customer Success to escalate and resolve complex customer issues.

Proactively communicate updates and resolutions to customers, ensuring they are informed throughout the support process seamlessly.

· Resolve project issues or determine when escalation to senior staff or management is required.

· 3 years of experience writing SQL queries (Oracle DB knowledge preferred)

· Conduct implementations demonstrating a thorough knowledge and understanding of department procedures and guidelines

Skills Needed to be Successful

· Strong understanding of client/workflow concepts relative to laboratories’ software applications with some knowledge of interfaces

· Strong communication and presentation skills with the ability to present to all levels of the organization.

Thorough knowledge of customers, markets, capabilities, and suppliers

Develop in-depth understanding of customer needs and offer solutions, alternatives, and improvements

Remote opportunity with growth potential within position

Comprehensive benefits package including medical, vision, dental, employer-matched 401(k) plan, and paid time off

Partner with customers on CSI requirements and forecasting

Opportunity to expand sales and grow profitable business with new and existing customers

Passionate about providing an outstanding customer experience

An exceptional communicator with strong interpersonal and listening skills - friendliness is a must!

100% remote, work from anywhere you have WiFi

Medical, dental, and vision benefits

Complete front-end implementations within the new-client onboarding process. This includes: configuring the application, creating users, uploading photos, and identifying review sites.

The person your friends go to for help writing a great business email

In addition to extensive training and development plans, here are some of the other benefits we offer;

Manage key End User technical relationships.

Deep experience in working with internal product teams to implement various technological adjustments based on prospect/client requests.

3 years of experience in a Technical Implementation and Customer Success role.

Experience in a customer facing role.

Coding skills or product background a plus

Effectively manage the onboarding and implementation of new clients.

Proven experience in a software implementation and customer support role.

Experience with ERP or accounting systems is preferred.

Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.

The ability to thrive in a fast-paced startup/scale up environment.

TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes.