Director / Senior Director, Implementation

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500)

About The Role

Implementation is an essential differentiator for Rippling. The ideal candidate for this role is a seasoned senior leader with extensive experience building and executing strategic initiatives aligned with key business goals. You will manage, mentor, empower, and grow your leadership team to meet and exceed key performance metrics in the areas of customer experience, time to value, product adoption, and team productivity.

You will report to our VP of Implementation and work closely with our Sales, CX, and Product senior leadership teams.

What you will do

• Build, maintain, and execute quarterly plans aligned with business objectives
• Collaborate with senior leaders across Rippling to achieve organizational and company goals
• Leverage a data-driven approach to building and optimizing processes that drive efficiency and an improved customer experience
• Develop, monitor, and manage key performance metrics
• Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets

What you will need

• You have 15+ years of professional experience leading an Implementation or Customer Success team within a fast-paced environment, startup, or SaaS organization
• Experience building and growing a Global organization
• Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through
• Lead by example with a learning mindset, people-first attitude, and strong sense of responsibility for your domain
• Experience hiring and managing a distributed team
• Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics
• Deep understanding of systems and operations with B2B or B2C products
• Eager for a very hands-on role, where you’ll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• High integrity individual who’s enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it
• Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small
• A data-driven approach to developing, tracking and optimizing performance metrics

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

About The Team

We are building a world-class implementation team - committed to helping customers realize the full potential of Rippling - while also adapting to a growing customer base and product ecosystem. Our Implementation organization is roughly 125+ members strong, while our Customer Experience organization stretches over 400+ employees! We collaborate closely with our R&D partners to continuously improve our products and services and to ensure our clients receive a stellar end-to-end Rippling experience.