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Post Production It/Technical Support Specialist
Company | Giant Interactive |
Address | , New York, 10011, Ny |
Employment type | FULL_TIME |
Salary | $65,000 - $75,000 a year |
Expires | 2023-06-12 |
Posted at | 1 year ago |
Giant Worldwide, LLC is a digital distribution and technologies expert for the entertainment industry. We service many of Hollywood’s largest studios as well as smaller independent studios. Giant has serviced thousands of titles to over 100 different VOD and broadcast platforms including iTunes, Netflix, Amazon, Hulu, Google Play. In addition to our digital VOD offerings, we are also experts in UHD Blu-ray, Blu-ray, and DVD compression and authoring.
We are seeking a full-time, Post-Production IT/Technical Support Specialist to join our growing team. You will help implement, test and train cloud based automated video transcoding, packaging and delivery systems as well as establish and maintain on premise video solutions and storage.
This position is full time in our NYC location. No remote applicants will be considered
Responsibilities:
- User account management (creation, access levels, removal)
- Log service requests and update tickets as needed
- Update and patch computers to maintain security baselines (coordinated with InfoSec)
- Track software licensing and provide reports as requested
- Install new software and hardware drivers
- Work with Head of Engineering on MAM setup and testing, automated tool scripting, and requirements gathering
- Support Engineering with basic AWS setup, user accounts, and permissions
- Support Windows 10 and macOS Production and Corporate level software
- Resolve and update employees on IT support requests
- Change configurations, settings and permissions to fix computer issues
- Gather and analyze data to diagnose problems with computer systems
- Assist in determining new hardware requirements for Production workstations
- Work directly with Operations and IT stakeholders to schedule maintenance windows
- Answer employee questions regarding computer systems
- Support Operations with selecting and testing new software to replace end of life software
Requirements:
- Strong troubleshooting skills with an ability to present fast and creative solutions.
- Must be comfortable working in teams and alone in a highly technical support role.
- Ability to field IT general support requests in a post-production environment ranging from email accounts to networking issues.
- Experience supporting video/audio editing and transcoding software and hardware including Resolve, Transkoder, Cortex, Premiere, Media Encoder, Final Cut, and Compressor.
- Knowledge of cloud based workflows for processing video.
Bonus if you have:
- Experience with setting up and maintaining DAM systems and automated transcoding and packaging system.
- Past experience with Cloud Computing platforms: AWS (including Lambda), Microsoft Azure, Google App Engine or similar
- Working experience with data transport tools such as iTunes Transporter, FTP, Aspera, and Signiant
- Knowledgeable with APIs and connecting different system
- Experience working in Python, Go, Java
- Past experience working with distributed systems, especially in a media business.
Additional Information
Compensation: $65,000 - $75,000 DOE. We offer great benefits including paid holidays, medical, dental, vision and 401k with employer match.
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