Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
It Support Specialist Jobs
Recruited by Gainor Staffing 8 months ago
Address New York City Metropolitan Area, United States
It Tech Specialist I - Remote
Recruited by Mayo Clinic 8 months ago
Address , Rochester, 55901
$108,306 - $157,040 a year
It Field Support Specialist
Recruited by Infor 9 months ago
Address , New York, 10011
$70,000 - $100,000 a year
It Support Specialist Ii
Recruited by Shake Shack 9 months ago
Address , New York, 10014, Ny
$69,215 - $88,265 a year
It-Cybersecurity Internship Jobs
Recruited by errorHandle 9 months ago
Address New York, NY, United States
It Specialist I Jobs
Recruited by Rivers Casino & Resort Schenectady 10 months ago
Address Schenectady, NY, United States
It Specialist Jobs
Recruited by Excelsior Care Group 10 months ago
Address Florida, United States
It Operations Specialist Jobs
Recruited by SEVENROOMS 10 months ago
Address New York, NY, United States
Specialist, Fp&A – Corporate
Recruited by CHANEL 10 months ago
Address New York, NY, United States
It Support Specialist Jobs
Recruited by Allegiant Giving 11 months ago
Address Garden City, NY, United States
Specialist, Asset Operations, Peacock
Recruited by Peacock 11 months ago
Address New York, NY, United States
Virtual Meetings And It Support Specialist
Recruited by GNYHA/Management Corporation 11 months ago
Address , New York, 10019, Ny
$35,000 - $45,000 a year
It Support Specialist Jobs
Recruited by Fi 11 months ago
Address New York, NY, United States
L2 It Technical Support Specialist
Recruited by New Millenium Consulting 11 months ago
Address New York, NY, United States
It Support Specialist (Level 3)
Recruited by Stefanini North America and APAC 11 months ago
Address New York, NY, United States
It Technical Support Jobs
Recruited by TC ITECH Sdn Bhd 11 months ago
Address , Sultan, Wa
It Tech Analyst Jobs
Recruited by Huntington Bank 11 months ago
Address , New York, Ny
$60,000 - $75,000 a year
It Specialist Jobs
Recruited by Weather Routing 11 months ago
Address , Glens Falls, 12801, Ny
It Specialist Jobs
Recruited by Morning Brew 11 months ago
Address , New York, Ny
$95,000 - $105,000 a year
It Specialist Jobs
Company | RecruitTalent, LLC. |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-11-22 |
Posted at | 11 months ago |
Job Summary
We are seeking a highly motivated and customer-focused Level 2 Helpdesk Support Specialist to join our Technology Services team. The ideal candidate will have excellent people and communication skills and a strong technical background. This role will be required to be in the office 4 days per week.
Responsibilities Include
We are seeking a highly motivated and customer-focused Level 2 Helpdesk Support Specialist to join our Technology Services team. The ideal candidate will have excellent people and communication skills and a strong technical background. This role will be required to be in the office 4 days per week.
Responsibilities Include
- Provide exceptional customer service and maintain a positive attitude in a timely and professional manner
- Handle escalations from Level 1 support and provide technical assistance to customers and end-users
- Create and maintain support documentation
- Instructing users on technology best practices
- Respond to and resolve customer inquiries and issues via phone, email, and in-person
- Document customer interactions and issues in our ticketing system
- Collaborate with other teams to resolve complex issues and implement new systems and technologies
- Monitoring systems and processes
- Escalate and forward more complex issues to the appropriate IT team
- Identify and recommend solutions to improve customer satisfaction and reduce support calls
- Coordinating with vendors to purchase, deploy, and RMA hardware
- Administering users in Active Directory and applications
- VOIP telephones
- Strong knowledge of desktop/laptop hardware and BIOS upgrades
- Networking knowledge (TCP/IP, DHCP, DNS, Wireless)
- Strong understanding of help desk functions and technical support experience
- Zoom and Microsoft Teams meetings
- Laptop PCs, iPhones, iPads
- The successful candidate must be a team player with strong customer service and communication skills
- Collaboration and meeting room technology
- Microsoft Windows
- Strong knowledge of Windows 10, Windows 11, iPhones, iOS, and general productivity applications
- 4-6 years of experience in Desktop support
- Network connectivity, including Wi-Fi
- Application packaging experience is a plus
- Mobile devices and associated apps
- Must be able to lift desktops, laptops, monitors, printers, and other IT-related equipment
- PC applications, including Office 365
- A deep understanding of the Windows operating system is a plus
- Knowledge and understanding of Microsoft Active Directory
- Strong technical knowledge of:
- Meeting room video conferencing
- Strong technical skills and knowledge of hardware, software, and network systems
- VPN and Citrix remote access
- Ability to prioritize and manage time effectively
- Excellent analytical and problem-solving skills
- Highly self-motivated and passionate about technology and people
- Eager to learn new technologies and applications, and ability to absorb new topics quickly
- Excellent listening, interpersonal, written, and oral communication skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Excellent people and communication skills and a passion for exceptional customer service
- Excellent analytical and problem-solving skills
- Working independently and as a member of a worldwide support team
- Pays extreme attention to details
- Flexibility in working in a fast-paced, high-expectations environment
- IT certifications a plus (ex. CompTIA A+, CompTIA Network+, Microsoft MTA, etc.)
- A Bachelor's degree in Computer Science, Management Information Systems, or a related field (and/or equivalent experience).
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago