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It Specialist Jobs

Company

Morning Brew
Address , New York, Ny
Employment type FULL_TIME
Salary $95,000 - $105,000 a year
Expires 2023-07-20
Posted at 11 months ago
Job Description
Morning Brew is a media company that covers the business news and narratives shaping our world. The companies, the people, the workplace, the economy — we nerd out on this stuff, and we’re dedicated to helping our audience navigate it all in a way that informs and entertains.

The Morning Brew team is clever, creative, and growing fast. Want in? Read on.

OVERVIEW
The IT Support Specialist will work under the supervision of the VP, Technical Operations and be responsible for providing internal desktop support, developing IT best practices, and maintaining our IT office infrastructure. The ideal candidate will have 2-5 years experience in providing technical support for an organization, strong knowledge of basic computer functionality and Google workspace, as well as strong communication and customer service skills.

The IT Support Specialist will be required to work with macOS, Windows, various SaaS applications, and Google hardware. As well as perform software installation and support, hardware and software troubleshooting, and provide technology training for our teams.

HERE'S WHAT YOU'LL BE WORKING ON
  • Conduct periodic system audits to document and clearly articulate the requested information which may be related to license costs, role-based permissions, security, events, and more
  • Read documentation, take training courses, and use any means necessary to learn how to handle required responsibilities for anything unfamiliar within the scope defined by Leadership
  • Meet the needs of others who request assistance from IT always with consideration towards continuous improvements that can be made.
  • Manage, resolve, and document notes on support tickets in a timely manner.
  • The installation and maintenance of LAN/WAN network systems.
  • The installation and maintenance of Logitech Rally Conference systems
  • Implementation of SSO & best practices
  • Responsible for troubleshooting issues, delegation, and escalation as appropriate, and maintenance of support tickets.
  • Ensure proper administration of SaaS applications being used by various internal teams.

QUALIFICATIONS
  • Has excellent verbal and written communication, presentation, and listening skills.
  • Experience with SaaS management.
  • 2-5 years of experience in a technical role with increasing responsibility.
  • Thorough understanding of Google Workspace applications/infrastructure.
  • Understanding of the subtleties & nuances of working with different departments, personalities, and challenges that IT is presented with.
  • Experience working with ticketing systems.
  • High degree of attention to detail, with a knack for troubleshooting and problem-solving
  • Ability to project manage.

Bonus Qualifications:
  • Any experience in automating tasks via scripting and/or integrations.
  • Any experience with rolling out a new software platform for a specific department or the entire company.
- Any experience with IT compliance (i.e.- HIPAA, SOC2, etc).
  • Experience with computer networking concepts.

COMPENSATION
95-105k *Final offers for this job will be made within the parameters of the salary range provided, commensurate with experience. Total offer package to include benefits highlighted under our perks section below.
WHAT ELSE ARE WE LOOKING FOR?
Character and integrity rank pretty high on the list. Our team is guided by our core values:

HOW WE TREAT EACH OTHER
  • Inclusivity: We strive to celebrate and welcome people of diverse backgrounds and cultures. Differing perspectives help us make better decisions and have more fulfilling experiences.
  • Respectful Candor: We believe that engaging in timely, constructive, and open discourse is an act of respect that makes for a more transparent and productive work environment.
  • Empathy: We establish a strong partnership of trust with our co-workers and partners. We build human connections in order to understand each other.

HOW WE TREAT OUR WORK
  • Accountability: We celebrate our successes and own our failures. Taking responsibility for our actions allows us to learn from our experiences.
  • Bias Toward Action: We know speed matters in business so we embrace quick and calculated risk-taking. We understand that many actions are reversible and therefore we are solutions-oriented, even when facing obstacles and challenges.
  • Clarity of Purpose: We understand the “why" in our work, which helps us to operate at our highest level of performance and efficiency.
  • Curiosity: We learn every day through deliberate inquiry and exploration. We re-examine assumptions to be a better company, offer better products, and become better colleagues.
  • Challenger Mentality: We don’t allow ourselves to be comfortable with our success. We are hungry to become the best and create more value for our audience.
PERKS
While being surrounded by a bunch of cool people who look great in crewnecks is its own reward, we have plenty more to offer:
\uD83C\uDF34 Unlimited PTO: And by “unlimited,” we mean absolutely unlimited.
\uD83C\uDFE0 U.S Remote-work friendly: Work from home, work from a coffee shop, work from your friend’s sofa, or work from…
\uD83C\uDFE2 Brew’s Brand-New HQ: Pick an adjustable standing desk or cozy corner and load up on free coffee (duh) and snacks at our new two-story office space in NYC’s Flatiron District.
\uD83D\uDCB0 401(k) employer match: We want to help you prepare for the future, now.
  • ️ Premium health, vision, and dental plans: Your health matters!
\uD83D\uDECB Mental health benefits: Personalized plans and programs to promote your mental well-being.
\uD83D\uDC9E Extra help when you need it: Including a care concierge, plus free access to One Medical and the Calm app.
\uD83D\uDC6A Family planning: Want to join #brewparents? Generous paid parental leave and fertility coverage for eligible employees.
  • ️ Employee Resource Groups: Black Coffee, LGBTQ Brew, AAPI Brew, Cafe Con Leche, and Grounded
\uD83D\uDC68‍\uD83D\uDCBB WFH stipend: Customize your home office, on us!
\uD83C\uDFCB️ Gym and workout class reimbursements: It pays to be healthy.
\uD83C\uDF93 Annual learning credit: Want to learn something new? We'll reimburse you.

Morning Brew is deeply committed to fostering a transparently inclusive workplace environment, and people of color, women, people with disabilities, veterans, and LGBTQIA+ candidates are strongly encouraged to apply. Our company-wide mission is to reach very diverse audiences, and so, we are committed to having teams and leaders that reflect this mission.