Portfolio Manager - Hybrid.

Department Information

We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.

The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state.

The Department of Revenue offers 11 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc), employee wellness program and a great benefit package.

CDOR Vision

To empower businesses and individuals through quality customer service, innovation and collaboration.

CDOR Mission

To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.

CDOR Values

Description of Job

This Division of Innovation, Strategy & Delivery (ISD) is responsible for understanding and implementing business specific goals related to technology for the Department of Revenue (DOR). The Strategy Team actively facilitates and drives decision-making for the DOR portfolio of division-specific projects, services, issues and risks. The Strategy team provides portfolio and project management services to meet DOR initiatives and is accountable for exceptional project management delivery, timely and accurate communication and the application of best practices to all initiatives.

We're hiring an excellent communicator to be the Portfolio Manager on our Strategy team! You will be assessing and analyzing the DOR portfolio management process to identify Key Performance Indicators (KPIs) and facilitating the recurring DOR Portfolio Review Session (PRSs) with executive leadership. You will ensure that the information required to optimize decisions that impact the portfolio are relevant, timely and accurate. Use your data analysis skills to support ISD operation’s efforts and help drive strategic initiatives for the division. If you're ready to contribute to the success of DOR, then this job may be for you!

Primary Duties

Portfolio Management

• Establishes and maintains DOR Portfolio management analytics, by leveraging the Program and Project Management (PPM) software tools.
• Oversees the development and implementation of all processes involved in the DOR Intake and Portfolio Management Process.
• Plans, prepares and leads the recurring Portfolio Review Sessions with DOR senior leaders.
• Monitors performance and facilitates the development and implementation of continuous improvement changes as needed.
• Develops tools for the DOR senior leaders to inform their discussions on the feasibility, resource capacity and prioritization. Examples include scoring models, timeline and data visuals.

Strategic Enablement Center & Process Improvement Program

• Leads the analysis, planning, design, implementation and evaluation of key improvement projects.
• Drives ISD and DOR process maturity.
• Works with the Director of Strategy to establish a DOR Strategic Enablement Center offering training and standard methodologies for project management, change management and process improvement.

Supervision and ISD Training Program Oversight

• Maintains and supports the LMS (Learning Management System) for ISD.
• Oversees the development and maintenance of the Training Plan and the ISD bi-weekly Leadership Training Series to develop skills that span the organization.
• Initiates and participates in the hiring process, recommends promotions and changes in pay, resolves performance issues and disputes, identifies training and developmental needs, and provides feedback and coaching.
• Plans, prioritizes, assigns, provides analysis and monitors workflow, while ensuring the quality and quantity of work meets standards and deadlines for deliverables to meet program goals and objectives.
• Works with ISD Leadership to identify solutions to training needs to ensure people have the skills to accomplish the duties and responsibilities of their roles.

ISD Data Reporting

• Prepares meeting materials for monthly Operations Planning.
• Establishes and incorporates enhanced Portfolio Management analytics into both the monthly Portfolio Review Sessions and ISD Operations Planning meetings.
• Works with ISD Directors to understand current data sets and suggest additional data capabilities and building from current monthly Operations Planning data.

This position is primarily remote with occasional in office meetings and training in Lakewood. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications

Must meet one of the following or any combination of experience/education to meet the qualifications:

Option 1

• 9 years of experience in project or portfolio management, process improvement and analysis, strategic initiative implementation, dashboard and data analysis, developing Key Performance Indicators (KPI), and/or conducting root cause analysis.

OR

Option 2

• Bachelor's degree from an accredited institution in a field of study related to the work assignment.
• 5 years of professional experience in project or portfolio management, process improvement and analysis, strategic initiative implementation, dashboard and data analysis, developing Key Performance Indicators (KPI), and/or conducting root cause analysis.

OR

Option 3

• Additional appropriate education will substitute for the required experience on a year-for-year basis.

Preferred Qualifications

• Six Sigma or LEAN certification
• Prior state, county or municipal government experience
• Demonstrated interpersonal skills and decision making
• Experience in a supervisory role
• Proficiency in Google Suite
• Analytical skills
• Project Management certification(s)
• Experience with training material development
• Technical expertise and project/program management experience to establish and maintain effective working relationships with external/internal customers.
• Project management experience
• Experience with Monday.com

DOR Required Skills and Competencies:

Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.

Conditions Of Employment With The Colorado Department Of Revenue

• As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
• Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.

Applicant Checklist

Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration "Applying for a Job with the State of Colorado".

Work history must be documented in detail under the experience portion of application-"see resume" will not be accepted.

Complete Applications Must Include The Following Documents

• A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
• A complete Supplemental Questionnaire (Submit online as part of your application)

Recommended

• A Cover Letter with a Written Narrative. The written narrative should describe your interest in this position and specifically how your education, abilities, skills and experience relate to the requirements, responsibilities and competencies listed in the job announcement. (Attach to your online application, late submissions will not be accepted)
• A chronological resume. (Late submissions will not be accepted)

Minimum Qualifications And Comparative Analysis

Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications.

• Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants.
• Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be prorated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit)
• Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties.
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
• Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.
• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from "state.co.us" and "[email protected]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.

A standard appeal form is available at: https://spb.colorado.gov/ . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.