People Operations Generalist Jobs

HoneyBook is the leading platform for independent business owners to manage their client flow and cash flow, streamlining all of the steps needed to sell and deliver personalized contracted services. By combining tools like billing, contracts and client communication, HoneyBook helps business owners get organized so they can provide an exceptional experience at every step. HoneyBook is trusted by service providers across the U.S. and Canada who have booked more than $9 billion in business on its platform.
Our award-winning culture is built on core values that drive everything we do, including putting people first. We know experience comes in many different forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
Reporting to the US Head of People, as the People Operations Generalist you’ll partner closely with the US People team to provide operational support relating to all People processes, programs, and systems. Your work will touch every employee at every stage in their employment lifecycle and is vital to our ongoing commitment to provide an exceptional employee experience. As the People Operations Generalist you’ll also have the opportunity to partner closely with our global People team, working together to foster our distinctive culture and create a memorable employee experience across sites.
‘People Come First’ is a core value of our culture at HoneyBook and is rooted in everything we do. If you aspire to join an organization that prioritizes its people, and where you’re an integral part not only of the People team, but of the company as a whole, we encourage you to apply.
Here are a few of the things you will do:

• Stay updated on HR trends, best practices, and relevant laws keeping HoneyBook in compliance with local laws
• Manage the day-to-day operations functions and duties, including maintaining accurate People ons of the People systems and answering employee inquiries
• Generate Reports and analytics based on organization needs and drive insights for People Team initiative using HRIS and other systems’ data
• Support the full employment lifecycle of our employees from onboarding through off-boarding to make the experience seamless for everyone involved (People Team, Managers, New Hires)
• Provide support and guidance to employees on HR-related matters, such as policies, benefits and procedures
• Administer HR systems and databases to ensure accurate and up-to-date employee information and records
• Manage immigration process for employees
• Collaborate with cross-functional teams, such as Finance and IT, to ensure HR data integrity and system integration
• Assist with HR policy development and implementation as well as updating existing policies/company handbook, processes, and communications
• Support employee benefits administration, including enrollment, promotion of programs, and addressing employee inquiries. Analyze our current offerings and determine if new benefits should be added to ensure our competitiveness in the market
• Manage process documentation, ensuring accuracy and guiding people back to where they can find this information, building the self-service muscle
• Own and improve the contractor and consultant process, including sending necessary contracts, storing contracts, and keeping track of systems/tools they have access to
• Facilitate the process and backend steps of our ongoing People Initiatives such as the Feedback and Comp Cycles, Engagement Survey, and Recognition Program. Work in close partnership with your People Operations counterpart in Tel-Aviv, Israel.

Here is what we’re looking for in a candidate:

• A self learner and a strong team player with ability to work collaboratively; is able to take into account different perspectives and improve your work as a result
• High EQ and strong people skills
• Champion creativity and innovation to provide the best experience for employees while leveraging data to support your case for change and innovation
• Ability to handle sensitive and confidential information with discretion
• Make sure diversity, equity, and inclusion considerations and our core values are embedded into everything we do
• A thoughtful communicator. Communicates clearly, concisely, and creatively across the company
• Strong organizational skills, with attention to details
• Understand industry trends and processes and are able to translate them to HoneyBook

Here Is What Is Needed

• Prior experience supporting a multi-state & remote employee population strongly preferred
• Proficiency in HRIS and other HR systems and databases such as HiBob, CulturalAmp, etc.; more importantly though, the ability to learn new systems quickly.
• Strong knowledge of HR practices coupled with knowledge of US employment laws and regulations
• 3+ yrs prior experience in HR Operations/Generalist role in the Hi-Tech industry

The Good Stuff

• Base pay $115k - $137k (for California-based roles)
• Mission driven: You'll be joining more than just another startup—our members are at the heart of everything we do.
• Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation; be ready to fail fast and often!
• Benefits + Perks: From wellness programs to open paid time off and exceptional family leave policies, the health and happiness of our employees is foremost.
• Compensation: We offer a competitive salary + meaningful equity based on merit and market.

The opportunity at HoneyBook is huge – our primary customers today are independents, who generate in aggregate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures and 01 Advisors.
Follow us on Medium and Instagram and catch the latest stories about HoneyBook. Read about what our employees are saying about us on Glassdoor.
HoneyBook is committed to diversity, inclusion and belonging and is proud to be an equal opportunity employer. We do not tolerate discrimination and do not make hiring or employment decisions on the basis of race, religion, color, national origin, sex, gender identity, age, disability, marital status, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance. We strive for the best candidate experience for all applicants and if you need special assistance, please let us know.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren’t even able to see if you’ve responded or not! Responding is your choice and it will not be used in any way in our hiring process.
Applicant Information
When you apply for a job or an independent contractor/agent position with HoneyBook, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information.
We use applicants’ information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment statistics. We use successful applicants’ information to administer the employment or independent contractor relationship. We may also use and disclose applicants’ information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on HoneyBook, and (d) to protect and defend the rights or property of HoneyBook or others.
Our Privacy Policy is here.