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Payroll Customer Service Specialist

Company

Paladin Consulting
Address Dallas, TX, United States
Employment type FULL_TIME
Salary
Category Accounting
Expires 2023-08-24
Posted at 9 months ago
Job Description
  • Provides support and training to team members
  • Researches penalty issues in a timely manner to determine root cause on various platforms including Sure Payroll Advantage
  • Communicates with clients regarding funds required to be paid late or refunded as a result of amended payroll tax returns and confirms fees when necessary
  • Researches and resolves client field and system problems to ensure accurate corrections to payroll reports and tax returns
  • Provides internal and external customer service and communication with timely research and preparation of amended payroll tax returns to ensure clients corrected federal state and local filings are filed accurately
  • Assists in regular review of documentation to ensure accuracy of updates/revisions
  • Prepares and files amended tax returns for current and previous years using specific tax forms
  • Other duties as assigned to support the general purpose of the positions function