Customer Service Specialist Jobs

Description

We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor.

Position Overview

As a Customer Service Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital in managing client appointments, providing excellent service, and supporting our students' learning and development. This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals.

Responsibilities

• Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns.
• Process payments and manage cash register transactions.
• Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression.
• Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction.
• Promote salon services and special promotions to clients, encouraging repeat business and generating referrals.
• Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere.
• Assist with other administrative tasks and salon projects as needed.
• Provide exceptional customer service, attending to clients’ needs and preferences throughout their salon experience.
• Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations.
• Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students.

Requirements

Requirements:

• Previous experience in a customer service role, preferably in the beauty or salon industry.
• Basic knowledge of cosmetology services, terminology, and beauty product brands.
• Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff.
• High school diploma or equivalent is preferred. Additional education or training in customer service or hospitality is preferred.
• Ability to multitask, work in a fast-paced environment, and adapt to changing priorities.
• Flexibility to work evenings and weekends based on salon hours and client demands.
• Professional appearance and grooming standards to represent the institution and maintain a positive salon environment.
• Excellent organizational skills and attention to detail in managing appointments and salon operations.
• Enthusiasm for working with students and supporting their learning and development.
• Proficiency in using salon management software or booking systems is a plus.

Company Benefits include a 401(k) retirement plan and Employee Stock Ownership Plan. Career advancement opportunities! An Equal Opportunity Employer.

If you're interested, Apply Now!

PART TIME

Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at www.milaninstitute.edu to learn more about Milan Institute. You may visit the Milan Institute website at www.milaninstitute.edu for information on campus crime statistics.