Dispatch / Customer Service Representative

Infinity Texas Air of Forney, TX is currently hiring for a reliable Dispatch / Customer Service Representative to help with office tasks and ensure customers have the best experience possible. This CSR and dispatcher position works a full-time schedule. We are HVAC industry leaders and believe that hard work can also be fun!

In addition to our great culture, we offer our Dispatch / Customer Service Representatives a great competitive wage and a generous benefits package. Plus, you would have the opportunity to join a healthy and prosperous office team of champions!

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

OUR IDEAL DISPATCH / CUSTOMER SERVICE REPRESENTATIVE

• Diligent - hard worker with a desire to do quality work every job
• Respectful - be kind, positive, and helpful
• Self-motivated - sees what needs to be done and does it
• Reliable - someone clients and coworkers can depend on
• Team player - get along well with others and have a true understanding of teamwork

If these ideal dispatcher / CSR traits describe you, please continue reading!

About Infinity Texas Air

Since 2007, Infinity Texas Air has been providing customer-focused heating and air conditioning service and installation. We specialize in designing, engineering, and installing complete comfort systems for owners of existing homes and buildings. Our entire company works hard to make our customers' experiences with us hassle-free and enjoyable.

As part of our company, we believe in all our employees and offer the opportunity for advancement. In return for their hard work, our team can depend on competitive wages, solid benefits, and a great work environment.

Requirements For a Dispatch / Customer Service Representative

As a Dispatch / Customer Service Representative (CSR), you schedule and book services or sales appointments, develop profitable sales, acquire customers through performing direct sales activities, and provide support to other staff as needed. You also dispatch, manage, and allocate resources to meet the expectations of our clients. Leveraging your organizational skills, you process paperwork and payments as well as maintain sales lead information, perform data entry, and update customer information.

You also utilize some of your communication and sales skills to develop self-generated leads through networking, data mining, and referral generation from previous clients. This also includes selling new service agreements and renewing existing service agreements. You work closely with a number of other people and departments to coordinate scheduling or dispatching, identify sales opportunities, and follow up. You feel good about using your skills to help keep our office running efficiently!

• Ability to learn our products and services
• 2+ years of customer service or dispatch experience, preferably in the HVAC industry
• A clean, neat, and professional appearance
• Computer literate including familiarity with Excel and Word as well as with smartphones, email, and text messaging

Are you willing to learn and improve your knowledge and skills? Do you have excellent communication and interpersonal skills? Can you work well with others? Are you able to manage your time well and prioritize your tasks accordingly? Do you have a positive and enthusiastic attitude? If so, you may be perfect for this CSR and dispatcher position. Apply today!

ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you are excited about this CSR and dispatcher opportunity, don't delay. Apply today! We can't wait to hear from you!

Location: 75126