Customer Service Representative Jobs

Description

The Customer Service Representative will perform administrative, clerical, and data entry duties to support sales operations.

Essential Functions

• Establish excellent rapport with management, co-workers, and customers using proper etiquette with written correspondence, proper phone etiquette, and other effective interpersonal skills.
• Perform efficient and accurate data entry of sales orders;
• Support and coordinate with the sales team;
• Assist with general office duties and related tasks, i.e., travel arrangements, expense reporting, copying, filing, office supply orders;
• Expediting of orders;
• Answer incoming calls from customers and sales team;
• Maintain accurate records and files for work in progress;

Requirements

Competencies

• Dependable and Professional.
• Great communication; good listener, professional speaking, positive attitude;
• “Take Charge” attitude;
• Friendly and courteous;
• Customer Focus;

Physical Demands

The employee is required to be able to sit, stand and kneel. The employee must be able to occasionally lift and push up to 10 pounds

Expected Hours of Work

The essential work hours are 8:00 am to 5:00 pm; Monday through Friday

Required Education & Experience

• ERP experience is a plus
• Microsoft Office products
• High school Diploma/GED or Degree in technical discipline