Customer Service Specialist Jobs

About Us: We are a leading provider of home medical equipment, with decades of experience in the East-Texas community.Our mission is to provide quality products and exceptional service to our customers, enabling them to lead more independent and comfortable lives. As a key player in the home medical equipment industry, we are seeking a passionate and skilled Customer Service Representative to join our team.

Position Overview: The Customer Service Representative will play a crucial role in ensuring customer satisfaction and facilitating seamless interactions between our company and our valued customers. This roll will also be trained to be a Respiratory Technician, educating customers in respiratory and sleep therapy equipment, such as CPAP & BiPAP machines and supplies.The ideal candidate will have a strong background in customer service, excellent communication skills, and a genuine desire to assist individuals in need of home medical equipment.Some experience in a healthcare related field preferred.

Job Duties: As a Customer Service Representative, you will be responsible for:

1. Customer Assistance: Providing exceptional assistance to customers via phone, email, and in-person interactions. Assisting customers with inquiries, orders, product information, and troubleshooting.
2. Order Processing: Processing and accurately inputting customer orders into our system. Coordinating with other departments to ensure timely order fulfillment and delivery.
3. Product Knowledge: Developing a deep understanding of our vast amount of home medical equipment products and services to provide accurate and comprehensive information to customers.
4. Problem Resolution: Addressing customer concerns and resolving issues in a professional and timely manner. Collaborating with internal teams to find solutions and prevent future issues.
5. Documentation: Maintaining accurate and organized customer records, order histories, and charting customer interactions in our operations software.
6. Insurance verification: Understanding customer medical insurance benefits to ensure proper billing of their equipment.
7. Educational Support: Offering guidance and education to customers regarding the proper use, care, and maintenance of our home medical equipment, especially CPAP equipment and supplies.
8. Up-Selling and Cross-Selling: Identifying opportunities to promote additional products and services that align with customer needs.
9. Feedback Collection: Gathering customer feedback and insights to contribute to the continuous improvement of our products and services.
10. Team Collaboration: Collaborating with management and other departments to share insights, resolve challenges, and optimize processes.

Qualifications:

• Empathetic and patient demeanor, with the ability to handle sensitive situations with professionalism.
• Prior knowledge of home medical equipment and related terminology is a plus, but not required, on job training and education will be provided.
• Strong problem-solving skills and attention to detail.
• High school diploma or equivalent (Associate's or college degree preferred but not required).
• Proven experience in customer service, ideally in a medical equipment or healthcare-related field.
• Proficiency in using Electronic Medical Record (EMR) software and Microsoft Office Suite.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team in a fast-paced environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for the Customer Service Representative position.

Join our team and make a difference in the lives of individuals who rely on our home medical equipment to improve their well-being. We look forward to reviewing your application!