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Company | BeatBox |
Address | Austin, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-26 |
Posted at | 9 months ago |
WE DEVELOP INNOVATIVE BEVERAGE BRANDS FOR THE NEXT GENERATION OF DRINKERS.
- Effectively communicate and interact with customers via phone, email, and web inquiries.
- Master our internal tools to effectively manage our customer relationships.
- Work with partner teams to troubleshoot customer problems to ensure customers have the best experience possible.
- Perform additional responsibilities and duties as assigned by management.
- Contribute to a positive, collaborative work environment.
- Escalate issues to appropriate teams when necessary.
- Take ownership of every customer interaction to ensure problems are resolved quickly and methodically, while maintaining complete focus on creating a positive customer experience.
- Experience using Slack, Asana, Miro, and other productivity applications
- 3+ years of experience in customer service or technical support, preferably in a remote environment
- Fluency in the suite of Google applications, especially Sheets and Docs
- A Bachelor's degree preferred, or equivalent job experience in the customer service industry.
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