Customer Service Representative Jobs

• Training Hours: 8AM to 5PM - Training is 4-5 weeks long
• Shift Hours: 9:30AM to 6:30PM
• Pay Rate: $22
• Training will be held in person.
• Once training is complete there is an option to wfh on Fridays
• Customer Service Class Start Date: Sept. 5th

*NO TIME CAN BE MISSED IN TRAINING OR IT COULD RESULT IN IMMEDIATE TERMINATION**

Job Duties:

• Processes new orders based on customer requests.
• Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.
• May assess needs and suggest/promote alternative products or services.
• Under general supervision, handles a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
• Tracks open orders to ensure completeness in a prompt manner.
• Refers highly unusual situations to higher authority for review and reconciliation.
• May respond to e-mail inquiries. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Customer service is the primary function, but may include minimal selling or promotion of products or services
• Checks pricing and verifies availability.

Requirements:

• Requires ability to navigate a computerized data entry system or other relevant applications.
• Ability to learn and understand technical terminology.
• Excellent written and verbal communication skills, including effective listening skills.
• Must be able to work in a fast-paced goal-oriented environment.
• Requires at least 2 years related experience.
• High school diploma or an equivalent combination of education and experience.
• Requires general knowledge of the organization, and thorough knowledge of company products and services.
• Able to handle multiple tasks, stay organized, and focused on details.
• A bachelor's degree or equivalent is preferred.