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Patient Transport Dispatcher Jobs
Company | Texas Children's Hospital |
Address | , Houston, 77001, Tx |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-06-27 |
Posted at | 1 year ago |
Texas Children's Hospital West Campus is Houston's first community hospital designed, built and equipped exclusively for children in one of the city's most rapidly growing communities in the area from Sugar Land to Bryan-College Station, Texas. Located at I-10 and Barker Cypress, our 515,007-square-foot hospital houses the only 24/7 pediatric emergency room in the Greater West Houston area, four operating rooms, 16-bed pediatric intensive care unit, 46 acute care beds, advanced imaging services including MRI and CT scans, a neurophysiology sleep lab, a pathology lab and a full-scale pharmacy.
To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org .
Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Summary:
To monitor and provide dispatching services for Patient Escort Services and Bed Transport Services in a timely and efficient manner.
Qualifications
Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children's, unless approved for a medical or religious exemption
High school diploma or GED required
1-year experience in customer service required
Healthcare and/or Pediatric experience preferred
Responsibilities
- Displays a working knowledge of policies and procedures relating to patient transportation, delivery of patient-related
- Displays a working knowledge of Patient Transport dispatch software (Epic Grand Central).
- Generates and posts daily, weekly, and monthly performance reports for management as requested.
- Monitors dispatched work assignments to Patient Transport and bed transport personnel in a timely manner.
- Displays a working knowledge of the Epic Grand Central software program to dispatch patient transportation assignments.
- Consistently prioritizes patient, specimen, and equipment transport requests based on urgency.
- Accurately records assignments in dispatch log, noting any delays or unusual circumstances in the event of system failure
- Ensures assignments are completed in a timely manner by following up with Patient Transport Techs when run times
- Monitors requests to ensure assignments are distributed efficiently, effectively, and equitably among staff.
- Maintains professional rapport with all customers (e.g., guests, departmental personnel, physicians, and other Hospital
- Consistently displays a professional demeanor, as observed by guests, staff, and manager.
- Responds in a timely and appropriate manner to all methods of communication regarding transportation and room
- Displays a working knowledge of multi-line phone systems and answers incoming calls using proper phone etiquette with no
- Checks voicemail consistently throughout shift and responds as necessary to recorded requests.
- Fills in for Patient Transport Tech position as needed; forwards dispatch phone to mobile phone when necessary and
Responsibility C: Participates in departmental projects.
- Consistently reads e-mail and written communication from leadership to ensure accurate information is communicated to
- Maintains dispatch logs, radio logs, and lunch/break logs and reports data to manager as requested.
- Completes all dispatch projects in a timely manner, as evidenced by manager observation.
- Provides input on ways to improve dispatch services and participates in pilot programs.
- Suggests project improvement project ideas to leadership and assumes responsibility for their completion.
- Assumes leadership role in absence of formal leader by monitoring activities of staff, conveying information to staff from
- Immediately informs management of any issues or incidents that might arise during the shift.
- Identifies and appropriately resolves maintenance or equipment deficiencies in assigned area to maintain space quality
- Identifies and appropriately reports space quality deficiencies throughout Hospital properties according to departmental
- Ensures adequate supply inventories to perform daily job responsibilities.
- Maintains tools and equipment on a daily basis according to departmental standards and manufacturers' recommendations.
- Stores supplies, tools, equipment, and other department items in appropriate and designated areas per department
- Utilizes supplies in a cost effective manner.
- Ensures that area is clean and orderly at the end of shift.
personal work ethic, teamwork and effective communication skills.
- Ensures effective communication and work flow for responsibilities in assigned area as demonstrated by maintaining good
maximizes effectiveness of the task and minimizes the impact to the customer.
- Follows departmental communication plan to ensure accurate understanding and appropriate response to information
- Provides documentation as required by management and for authorities having jurisdiction (AHJ).
- Responds promptly and appropriately to all forms of Hospital communications including, but not limited to, pagers, radios,
- Adheres to departmental dress code and maintains professional appearance.
- Participates in all Hospital and departmental training as required by leadership.
- Obeys all City, State and Federal laws, especially in the use of chemicals and equipment according to
- Performs other duties as required for the Hospital within expectations established by management.
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