Patient Services Assistant (Part Time)

HHHN Mission

To provide the best health care, and access to that care, for everyone in our communities.

HHHN Vision

To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships

Proposed Schedule: Up to 32 hours per week. Shifts will vary between 6:30am-8pm Monday-Friday with occasional evenings and weekends rotations

Hudson Headwaters Health Network requires a pre-employment physical that requires proof of vaccinations to include the COVID-19 vaccine,* unless there is a qualified medical exemption

Position summary

To Perform This Job Successfully, An Individual Must Be Able To Perform Each Essential Duty Satisfactorily

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting.

• Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program
• Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
• Attends all expected training and meetings
• Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies
• Patient’s usual provider
• Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure
• Classifies and barcodes hard copy documents for electronic medical records
• Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
• Performs all procedures in opening and closing departments in accordance with policy and procedure
• Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
• Informs patients of HHHN Urgent Care sites
• Assists Patient Services Manager or Lead with training Patient Services staff
• Reviews and follows policies and legal requirements prior to releasing copies of medical records
• Another provider in an alternate HHHN site
• Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
• Another provider in the same site
• Greets patients and other visitors promptly and professionally
• Provides highest level of customer service in all interactions with internal and external customers
• Another member of the usual provider’s care team
• Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
• Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
• Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:

Qualifications: The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions:

• Computer training and/or medical terminology training preferred
• Demonstrated ability to manage multiple tasks and prioritize workload
• Experience working with a diverse population required
• Experience with Microsoft Office required
• Minimum of one-year work experience in a medical office setting or equivalent training/education required
• Experience with EMR and knowledge of billing a plus
• High School Diploma or equivalent
• Excellent customer service and communication skills required