Patient Services Assistant (Full-Time)

HHHN Mission

To provide the best health care, and access to that care, for everyone in our communities.

HHHN Vision

To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships

Proposed Schedule: 40 hours per week. Shifts will vary Monday-Friday, 8am-5pm.

This position will float to our Tupper Lake Health Center depending on the staffing and needs of the center.

Hudson Headwaters Health Network requires a pre-employment physical that requires proof of vaccinations to include the COVID-19 vaccine,* unless there is a qualified medical exemption

Position Summary

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Patient’s usual provider
• Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
• Assists Patient Services Manager or Lead with training Patient Services staff
• Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
• Informs patients of HHHN Urgent Care sites
• Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies
• Greets patients and other visitors promptly and professionally
• Performs all procedures in opening and closing departments in accordance with policy and procedure
• Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
• Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:
• Attends all expected training and meetings
• Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program
• Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
• Reviews and follows policies and legal requirements prior to releasing copies of medical records
• Another member of the usual provider’s care team
• Classifies and barcodes hard copy documents for electronic medical records
• Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
• Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure
• Another provider in an alternate HHHN site
• Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
• Another provider in the same site
• Provides highest level of customer service in all interactions with internal and external customers

Qualifications: The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions:

• Computer training and/or medical terminology training preferred
• Demonstrated ability to manage multiple tasks and prioritize workload
• Minimum of one-year work experience in a medical office setting or equivalent training/education required
• Experience working with a diverse population required
• Experience with EMR and knowledge of billing a plus
• Experience with Microsoft Office required
• Excellent customer service and communication skills required
• High School Diploma or equivalent