Patient Care Coordinator, Home Health

Description

Responsibilities

Upon receipt of a referral, the Patient Care Coordinator conducts home health patient care coordination, determines the patient’s eligibility/need for services, coordinates care plan development, and assists branch operations in clinical coordination and communication with referral sources. The Patient Care Coordinator works to improve patient care and communication through the care continuum. Works under general direction.

Essential Functions:

• Participates in special projects, quarterly Customer Appreciation Week events, and specialty program launches and performs other duties as assigned.
• Abides by and demonstrates the company Mission – Vision – Values through both job behavior and job performance on a day-to-day basis.
• Assist the branch in the timely processing of physician orders
• Works collaboratively with Hospice Division counterparts as applicable, representing the Company’s comprehensive home health and hospice deliverables
• Primarily conducts pre-discharge facility visits at the physicians' request to determine the need/eligibility for home care
• Informs hospital personnel, patient, and/or patient family of case acceptance and documents all demographic, clinical, payer, and other information as required on company-approved forms to support diagnosis and home healthcare orders. Provides input to care plan development and informs the Company location clinical staff (e.g. Intake Specialist, Director Clinical Management, and/or Manager Clinical Practice) of patients’ acceptance and ensures that patients’ needs are appropriately matched.
• Develops/maintains contact with key accounts as assigned. Promotes exemplary customer service to physicians, facility personnel, patient, and patient family at all times
• Adheres to and participates in Company’s mandatory HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and all Company policies and procedures
• Ensures effective communication and collaboration with branch staff and field sales resources via weekly meetings. Maintains market awareness and prepares competitive updates
• Abides by all operational compliance with internal controls and reporting

Required Experience/Skills:

• Must have good and regular attendance.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
• Microsoft Office proficiency is required.
• Must read, write and speak fluent English.
• Bachelors /Associates degree in Nursing or the equivalent.
• Ability to appropriately represent Company service capabilities to the patients, family, and referral source audience.
• This role requires full COVID-19 vaccination
• Current RN or LPN/LVN license, plus a minimum of three years of clinical experience
• Strong knowledge of home health regulations, Medicare requirements, and care coordination skills required.
• Demonstrates the ability to work independently.
• Excellent customer service, organization, time management, problem-solving, and communication skills required
• Registered nurse licensure required to perform patient assessments, secure physician orders, and other responsibilities that require the skills and abilities of a registered nurse per practice

Scheduled Weekly Hours

40

283825