Outbound Calling Agent Jobs

Based in Seattle, Direct Interactions operates contact centers staffed by American agents nationwide. We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including those with disabilities and military spouses. Direct Interactions helps organizations better serve the public through the use of rewarding and innovating practices by building and managing teams of compassionate humans who draw on their own experiences to help other humans through difficult and complicated challenges to achieve measurable improvement in outcomes.

At Direct Interactions, you will work with some of the kindest and most professional contact center agents in the country. You will help people in need and know that you made a positive difference in their lives. Even if you have not worked in contact centers for long or even not at all, we are interested in learning more about you! We pride ourselves on being all about the clients we serve as well as those we work with. Most people spend more time at work then they do with their own families, so why not join the DI family while still being able to have a work life balance!!!! We partner with various companies and states to provide their customers with white-glove service. We offer flexible scheduling that will still allow you to have a work life balance.

What’s Next?

To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please continue to monitor all inboxes in your email so that way you do not miss an email or any deadline to respond by.

• Must be proficient in Excel, Word and Outlook Office products
• Ability to pay attention to detail and multitask while navigating through multiple programs and information
• Agents are required to have a designated home workspace. The workspace must be a location that is free from any background noise or distractions such as, but not limited to, people, pets, traffic, or music
• Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
• Ability to use a computer quickly and accurately
• Routinely demonstrates listening skills and is attentive to the needs of those you will be assisting
• Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)
• Must be willing to conquer goals and challenges
• Must maintain composure across a variety of customer and peer interactions
• Ability to remain calm under pressure in a fast-paced contact center environment
• Must be a self-starter
• Must demonstrate a passion for providing outstanding service
• Must possess the ability to remain poised in high stress situations
• Must be able to overcome objections
• Ability to be flexible and handle changes efficiently

Additional Requirements

• MUST NOT RESIDE IN CALIFORNIA OR NEW YORK; We do not hire or contract in those states at this time
• Must be a current resident living in the United States
• Must have at least a high school diploma or equivalent

Job Details (what you will be doing)

• Meet established call volume quotas daily, weekly and monthly
• Agent is responsible for calling establishments (from a pre populated call list) that may be interested in placing an Amazon “dobby” locker in their apartment building or participating in the Amazon “on foot delivery” program
• Complete outbound phone calls to targeted apartment buildings and stores describing the Amazon Locker concept
• Handle multiple responsibilities at one time
• Operate accurately and efficiently in a fast-paced environment

Training

• Training is done virtually and will consist of virtual instructor led and self-paced learning

Orientation: Monday May 1, 2023 at 1:00pm EST

Training: Monday May 1, 2023 at 1:15pm EST to 5:00pm EST

Shifts

• Agents must be available to work at least 20 hours per week, Monday through Friday across the Eastern Standard time zone (you can schedule more than 20 hours a week)
• Shifts are scheduled in one hour increments

Hours of operation for the client

Monday- Friday 8:00 am to 5:00 pm EST

Pay Rate

• $15.00 per hour plus bonuses
• This is an IC (Independent Contractor) position
• We are paid biweekly via direct deposit

Technical Requirements

• US based Internet service provider (ISP)
• Desktop or laptop; Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
• USB headset with noise-canceling microphone; 3.5 mm headsets are NOT approved and will not work with our software
• Operating system – Windows 10 or higher
• High-speed Internet via hard wired ethernet connection, no Wi-Fi, satellite or cellular hotspot or cellular internet

Currently, Apple computers or tablets (Mac laptop, iPads or desktops), Windows Mini PCs/streaming laptops, Chromebook, and Android systems are NOT compatible with any of our client’s software.

• There are NEVER any fees associated with applying or working for Direct Interactions.

WE ARE NOT HIRING IN CALIFORNIA OR NEW YORK AT THIS TIME