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Order Fulfillment Specialist Jobs

Company

3M
Address , San Antonio, Tx
Employment type FULL_TIME
Salary
Expires 2023-06-28
Posted at 1 year ago
Job Description
:
Order Fulfillment Specialist
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
The Impact You’ll Make in this Role
The person hired for this position of Order Fulfillment Specialist will primarily be responsible for working incoming new orders and backlogged orders to qualify our product for insurance billing. The person will work closely with our internal sales team, CSR team, external customers, and patients.
As an Order Fulfillment Specialist, you will display all 3M Cultural Elements daily.
  • Work hours conducive to the geographical area assigned and open to work areas outside of your assigned area
  • Working independently as well as team environment
  • Providing professional customer service to all internal and external customers
  • Willingness to work rotating Holidays and Weekend coverage
  • Adapts to rapidly changing patient needs for life-saving therapy; thrives on having multiple competing priorities
PRIMARY DUTIES/RESPONSIBILITIES:
  • Highly disciplined, self-motivated work ethic to work in a hybrid remote work environment
  • Balance multiple competing priorities from demanding customers in an ever-changing environment
  • Analyze and prioritize work
  • Shifts are generally weekdays during normal business hours but will also require occasionally working over weekends and holidays
  • Communicate patient’s financial responsibility when necessary.
  • Communicate internally and externally to obtain missing documentation required for placement and/or billing. Could include home health agencies, patients, hospital/facilities, physicians.
  • Develop and manage customer relationships creating loyalty with Clinical Providers
  • Be available by phone during working hours
  • Follow and enforce all Company policies and procedures.
  • Research and interpret whether a patient qualifies for services-based payer requirements and clinical factors.
  • Meet weekly/monthly/quarterly production expectations based on department priorities
  • Build support and maintain patient, physician, and third-party payer loyalty and to increase the number of orders through enhanced customer services, customer relationship management, and technology utilization.
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
  • High School Diploma/GED or higher (completed and verified prior to start)
  • Two (2) years of experience with Microsoft Office applications including Teams, SharePoint, Word, Excel and email in a private, public, government or military environment
  • Two (2) years of customer service experience
Additional qualifications that could help you succeed even further in this role include:
  • Ability to multi-task and adapt in a fast paced and changing environment
  • Two or more years of related healthcare experience.
  • Demonstrated ability to deal with all employees and external business contacts while conveying a positive, service-oriented attitude.
  • Demonstrated problem-solving skills.
Travel: 0% travel
Relocation: Relocation is not authorized
Location: Preferred San Antonio, TX or Remote
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Chat with Max
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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