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Order Fulfillment Manager Jobs

Company

Infinitum Electric
Address , Round Rock, 78665
Employment type FULL_TIME
Salary
Expires 2023-09-20
Posted at 8 months ago
Job Description
ORDER FULFILLMENT MANAGER
The Order Fulfillment (OF) Manager is responsible for supervising all activities that are related to the order processing of a company. This includes accuracy of order entry, ensuring packages are correctly labeled, preparing fulfillment partners to execute and compiling reports about the volume of processed orders and On Time Delivery. The OF Manager’s goal is to ensure orders are fulfilled as quickly, accurately, and cost-effectively as possible.
As the point person between manufacturing plants, finished goods warehouses and the customer fulfillment managers must ensure that the warehouse has a sufficient amount of products to meet the needs of their customers. This involves matching supply with demand through interdepartmental processes like Sales Inventory and Operations Planning (SIOP).
Responsibilities
  • Prepare fulfillment partners to ship new products as they are introduced.
  • Implement scalable business processes for order processing, shipping and customer interaction related to order management.Ensure that service level agreements (SLAs) and other customer expectations are met.
  • Ensure readiness of fulfillment partners (i.e., manufacturing sites and 3PL warehouses) to ship customer orders
  • Provide data-backed and actionable updates to senior management to improve order fulfillment SLAs and partner performance.
  • Coordinate with the internal team and other stakeholders (i.e., ERP consultants, freight carriers, 3PL staff, etc.) to troubleshoot and resolve order processing issues.
  • Prevent inventory shrinkage, accidents, and occupational hazards.
  • Check accuracy of order entry, administration, and shipping
  • Working alongside a 3PL to optimize warehouse and fulfillment operations.
  • Develop standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals.
  • Support efforts to attain certifications (such as ISO 9001)
  • Use the ERP system to process and track orders, maintain customer information, and monitor contracts or agreements for expiration or renewal.
  • Monitor inventories in the ERP system to maintain appropriate levels of products.
Requirements
  • 5+ years of industry experience in fulfillment, supply chain operations, or warehouse management
  • Track record of delivering on goals
  • 5+ years of experience managing full-time and part-time employees or serving on leadership teams.
  • A Bachelor’s degree or Master’s degree in supply chain management, project management, business, logistics operations, or other related field
  • Experience using digital logistics tools such as inventory management systems (IMS), transportation management systems (TMS), and warehouse management systems (WMS)
  • Strong problem-solving skills
  • Strong written and oral communication skills
  • Data-based decision maker
  • 2+ years of experience using Netsuite
Benefits
  • Flexible Schedule-dependent upon scope of work
  • Kitchen Snacks/Friday Team Lunches
  • 401(k)
  • FSA and HSA
  • Medical/Dental/Vision
  • 12 Paid Holidays
  • Relocation Assistance Potential
  • Stock Options
  • STD/LTD
  • Open PTO Policy

Infinitum is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
NO AGENCIES PLEASE