Operations Development Manager - Live Experiences

Netflix is one of the world's leading entertainment services with 233 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
We are building world-class live experiences such as The Queens Ball: A Bridgerton Experience, Stranger Things: The Experience, and Stranger Things: The Official Store to help promote our most-popular IP and build them into title brands, or franchises, so they drive long-term value and become part of the zeitgeist for longer periods of time.
The Live Experiences Operations team is responsible for managing the daily operations of our experiences, maintaining show quality, and ensuring a world-class experience for every Guest. As the Operations Development Manager, you will work closely with the Production, Finance, Strategy, and Operations teams to develop new experiences. You will be the primary operational voice during design to effectively balance the various operational needs and inputs with the broader strategic intent of the project.
What You Will Do

• Demonstrate creativity to keep new offerings fresh and on trend.
• Develop Standard Operating Procedures and Operational Guidelines for new experiences.
• Partner with finance & strategy partners to ensure financial viability of projects, modeling operational costs and risks in P&L
• Establish regular meetings with key stakeholders to update on progress and solicit feedback.
• Role based in Los Angeles, California, but travel to agency/vendors and on-site support at experiences as needed.
• Optimize operations within new experiences, maximizing efficiency both creatively and financially.
• Model capacity v. throughput, identify bottlenecks, advocate for guest accessibility & safety, provide expert knowledge of efficient layouts and flow for attraction/entertainment experience, F&B, retail, and back of house.
• Ensure creative and operational excellence by working with vendors and cross functional contributors.
• Facilitates dialogue and decision making that effectively balances the various operational needs and inputs with the broader strategic intent of the projects.
• Oversee operational design of new experiences from initial concepting through turnover including capacity requirements, financial P&L inputs, theory of operations, etc
• Liaise with third-party operating vendors and partners (Food & Beverage, Retail, Ticketing, etc).

What We Need From You

• Excellent communication skills, both verbal and digital.
• Hands-on operational expertise across multiple lines of business including Attractions, Food & Beverage, Retail, Entertainment, Ticketing, and Guest Services.
• Demonstrated 10+ years of operations leadership/managerial experience in the location based experience or touring entertainment industry.
• Strong financial acumen and experience with financial modeling and OPEX cost knowledge.
• Ability to drive positive operational results (i.e. budget, revenue, labor, costs, etc.).
• Exceptional influence skills with ability to integrate diverse points of view to desired resolution.
• Excellent organizational skills using digital tools and Google suite.
• Proven ability to direct and lead projects. Demonstrates ways to translate project plans into reality by adjusting, multi-tasking and re-prioritizing on a continuous basis
• Strong desire and ability to think outside the box and innovate.
• Ability to multitask in a fast-paced environment with ability to prioritize.
• Demonstrated ability to build and foster relationships with cross functional partners and lead in a collaborative style - holds self and others accountable.
• Proven leader who enables the overarching strategy and drives results through creative sensibilities, strong business acumen and strategic thinking.

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of Netflix is typically $175,000 - $445,000.
This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn more here.