Event Manager Jobs

Scope of Position

The Event Manager prepares all event documentation and coordinates with Sales, JW Marriott Turnberry Miami Resort & Spa departments and clients to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. He/she ensures a seamless turnover from sales to service back to sales. The Event Manager recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events with superior service levels. The Event Manager serves as the event planners primary contact (following turnover) on property and is responsible for his/her experience.

Position Requirements

• Knowledge of CI-TY preferred.
• Professional demeanor appropriate for a luxury environment.
• Proven ability to handle complex group, social event, traditional and ethnic weddings.
• Knowledge of catering and events market.
• Proven organizational, interpersonal and communication skills.
• Possess sound strategic and tactical decision making skills.
• Knowledge of diverse events i.e. bar mitzvahs, corporate events, reunions, golf tournaments.
• 2-4 years experience in event management at a luxury property preferred

Responsibilities

• Identify operational challenges associated with his/her group and work with the property staff and client to solve these challenges and/or develop alternative solutions.
• Build and maintain close relationships with meeting and event planners, the Sales team, and all operating departments/resort management.
• Responsible for detailing all food, beverage, set-up, décor, entertainment, optional activities (on/off-site and), transportation, and other details related to files assigned.
• Maintain efficient use of function space and accurate function types in CI-TY.
• Manage client budgets to maximize revenue and meet client needs.
• Inspect function space for physical appearance/maintenance needs and communicates with appropriate point of contact.
• Coordinate and communicate verbally and in writing with client (internal and external) regarding event details.
• Review comment cards and guest satisfaction results with associates.
• Participate in client site inspections and assist with the sales process when necessary.
• Maintain accurate housing/guest room pick-up information in CI-TY.
• Follow up with customer post-event.
• Assist with potential clients (site-inspections/FAMs) as required.
• Communicate in writing (Event Orders, Event Resumes, e-mails) and verbally with all operating departments to ensure the highest quality of execution at all times.
• Work closely with Accounting on pre/post event billing arrangements.
• Review billing and payments with clients.
• Assist the Director of Catering & Events with budgets and forecasts.
• Manage group room blocks and meeting space for assigned groups and special events.
• Greet customer during the event phase and hand-off to the Event Operations team for the execution details.
• Up-sell products and services throughout the event planning process.
• Lead pre-event and post-event meetings for assigned groups.
• Attend all intra/inter-departmental meetings as assigned.
• Forecast group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
• Complete and ensure that all Event Orders, Event Resumes, and other paperwork, are accurate and distributed on a timely basis per established schedules.
• Act as a liaison between field sales person and client throughout the event process (pre-event, event, and post-event).
• Perform any other reasonable duties as required by management.

Education

• 4-year university degree preferred or equivalent experience in luxury hotels/resorts.

Skills and Abilities

• Able to communicate in the English language. Second language is a plus.
• Able to work with and understand financial information and data and basic arithmetic functions.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.

Physical Requirements

• Requires standing/walking/reaching and bending throughout shift.
• Physically fit in order to lift, pull and push items up to 50 pounds.
• On a continuous basis, sit at a desk in front of a computer screen; intermittently twist to reach to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis.
• Able to work in a fast paced environment.