Director, Operations - Live Experiences

It’s an amazing time to be joining Netflix as we continue to transform entertainment globally.
Netflix is the world's leading entertainment service with 233 million paid memberships in over 190 countries enjoying TV series, films, and games across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
We are pursuing Consumer Products and Live Experiences because we believe it will drive meaningful show awareness and conversation with more tangible, curated ways to interact with our most popular content IRL and drive long term value. We want merchandise and live experiences to help promote our titles and build them into title brands, or franchises, so they become part of the zeitgeist for longer periods of time.
As the Director of Operations, you will lead the development of our overall operations strategy, build and lead our in-house operations team and manage x-functional efforts with internal partners to create best-in-class operations of our experiences as we scale them globally.
What You Will Do

• Promote and foster a mindset of continuous innovation for internal teams and external partners.
• Establish regular meetings with key stakeholders to update on progress and solicit feedback.
• Model theoretical hourly capacity vs. operational hourly capacity, identify pinch points, set design goals for guest accessibility & safety, provide expert knowledge of efficient BOH, F&B and merchandise layouts.
• Partner with creative production and finance partners to align project goals at pre-development phase, relentlessly looking out for the guest experience in tandem with investment parameters and long term ROI.
• Travel globally to ensure operational consistency across markets
• Ensure creative and operational excellence by leading the in-house operations team.
• Build a global operations team to ensure consumer satisfaction in Netflix live experiences at scale
• Develop and lead the overall operations strategy for live experiences
• Optimize operations ongoing to achieve maximum efficiency both creatively and financially.
• Integrate our overall operations strategy into production “ways of working” with all partners.
• Align with key stakeholders across consumer products, brand partnerships, content, and marketing.

What We Need From You

• Global experience.
• Excellent communication skills, both verbal and digital.
• Ability to work with creative teams to operationalize concepts.
• Demonstrated 15+ years of operations leadership and development experience in the location based entertainment industry.
• Demonstrate legal knowledge for operating experiences.
• Excellent leadership skills.
• Experience managing direct reports in an environment that embraces individual momentum.
• Excellent organizing skills using digital tools and Google Suite.
• Strong desire to think outside the box and innovate.
• Strong knowledge of both permanent and touring experiences as well as food and beverage and retail operations.

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of Netflix is typically $380,000 - $1,300,000.
This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn more here.