Event Manager Jobs

SpringHill Suites, Oceanside, an establishment with a positive vibes only culture is HIRING! We're looking for an Event Manager to join the team! Located in downtown Oceanside alongside Hello Betty, we honor the fun, hip and local community. We pride ourselves on our keen attention to detail and constant disruption to the market. We always provide unrivaled hosts to guests from all reaches.

Plan, organize and manage the in house details for group blocks and events of all sizes (e.g. Guest rooms, billing, menus, diagrams/set-up, etc.) Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of group reservations and event planning including coordination from the signing of a group contract forward such as group reservations/billing, BEO detailing, group amenities, weekly schedule of events.

• Attend and lead pre event meetings as needed. Coordinate the pre-event meeting between the client and hotel such as pre-event tours, food tastings, and in –person BEO detailing with all participating parties.
• Follow up on all client needs and inquiries in an efficient and expedient manner.
• Oversee group reservations via rooming list or online reservation links
• Develops strong customer relationships through appropriate client communication and the use of accurate, professional, courteous and ethical interpersonal interaction.
• Understand group/event agreements, catering pricing, attention to detail, basic math and proactive coordination of all event planning needs.
• Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
• Oversees all details for hotel groups and events to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.
• Develop customer profiles and maintains an effective activity follow up system including deadlines calendars and references resulting in superior account service and increased revenues.
• Delphi system management with accurate documents, accurate revenue, thoroughly organized and up to date in order to serve client and the employer in the most expedient, organized and knowledgeable manner.
• Leads Banquet Event Order Meeting (BEO) for full accountability of groups/events service delivery process.
• Improve hotel events revenues through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers’ needs.
• Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.
• Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
• Detail and up-sell events with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
• Close out all groups to include pickup in sales system (Delphi) and commission/rebates owed, including processing with accounting.
• Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.

Education/Formal

Training Minimum of high school diploma or equivalent.

Experience

One year minimum hotel sales or catering experience.

Knowledge/Skills

• Requires knowledge of general sales techniques.
• Develop strong internal and customer relationships.
• Set and manage priorities and plan activities in advance.
• Yield management experience required.
• Solve problems and make sound business decisions.
• Respond to coaching, feedback and training.
• Understand and follow verbal/written instructions.
• Requires highly developed customer service skills. Strong follow-up and guest satisfactions skills.
• Must be detailed oriented.
• Work on more than one task at a time.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Health savings and flexible spending accounts
• Paid time off for vacation, sick time, and holidays
• Great discounts on Hotels, Restaurants, and much more
• Medical, dental, & vision insurance
• Employee Assistance Program
• Requires ability to hear, speak, read and write English fluently.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
• Eligible to participate in the Company’s 401(k) program with employer matching
• Tuition Reimbursement
• Basic Life and AD&D insurance
• Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
• Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
• Reuires effective verbal communication and business writing skills.
• Requires 12th grade level mathematics, spelling and reading skills.

Position Rate $65,000 - Bonus eligible.