Customer Experience | Entry Level

Ramp is building the next generation of finance tools—from corporate cards and expense management, to bill payments and accounting integrations—designed to save businesses time and money with every click. Over 12,000 customers cut their expenses by 3.5% per year and close their books 8x faster by switching to the Ramp platform.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment software in America and enables billions of dollars of purchases each year. Ramp continues to grow quickly, more than doubling its revenue run rate in the first half of 2022.

Valued at $8.1 billion, Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp was named Fast Company’s #1 Most Innovative Company in North America in 2023 and #5 on LinkedIn Top Startups 2022.

About The Role

Ramp is looking to hire foundational email and phone customer support operators to help support our customers as we scale. We’re looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn all about our product, and who are able to communicate effectively with both customers and an internal team.

As a member of our stellar customer operations team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers on our phone lines and the voice of the customer to the rest of the team!

What You’ll Do

• Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
• Have the ability to grow, develop and learn in a fast-paced, start-up environment
• Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
• Learn the Ramp Platform inside and out to maximize effectiveness with our customers
• Work directly with some of the fastest growing companies in the US
• Help Ramp scale effectively by handling support requests over phone and email
• Help us maintain an industry leading satisfaction rate with our customers
• Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers

What You Need

• Ability to work on the weekends
• Excellent verbal and written communication skills
• Experience collaborating closely with teams outside of support
• Investigative and critical thinking skills
• Strong background in customer support via email and phone
• Desire for ownership and growth in role over time

Nice to Haves

• Experience working with Zendesk tooling

Compensation

• The annual expected compensation range for the target level for this role in NYC ix $46,750-$55,000 + target equity + benefits (including medical, dental, vision and 401(k). This role will be paid hourly with a minimum hourly expectation.

Ramp Benefits (for U.S. Based Employees)

• Pet insurance
• Wellness stipend
• One Medical annual membership
• Please note only 401k contributions made while employed by Ramp are eligible for an employer match
• Partially covered for your dependents
• Relocation support
• Parental Leave
• WFH stipend to support your home office needs
• 401k (including employer match)
• Unlimited PTO
• Fertility HRA Up to $5,000 per year
• 100% medical, dental & vision insurance coverage for you