Onboarding Specialist - Apac

Problem

Restaurant owners are one of the largest groups of small business owners in the world. These are incredibly hardworking individuals; many of them started as dishwashers, servers and cooks, and saved up for years to pursue their dream of being an owner one day.

But it is a challenging business, made even more complicated recently by the recent shift to a digital landscape. There is immense competition from 3rd party delivery tech companies who are stealing restaurants’ customers and charging exorbitant fees. Additionally, massive restaurant corporations are crushing independents using scale, advanced technology, and expansive marketing budgets.

✅ Solution

Owner.com’s mission is to help local business owners survive by leveling the playing field – by giving them an all-in-one solution to take back control of their business and truly own their online presence. The Owner platform powers everything from their SEO-optimized website to their online ordering system, while providing powerful email marketing and loyalty programs, reputation management, recruiting solutions, and more.

With Owner.com restaurant owners have full control over their customer relationships and data, saving them thousands each month in fees and helping them drive a massive increase in sales.

Owner whips up new tools for independent restaurants - TechCrunch

Restaurant Industry Insights with CEO Adam Guild - Bloomberg

We help local business owners survive and thrive by giving them the tools that they need to take back control of their customer relationships and maximize their profits.

Team

With less than 70 employees, we have one of the highest ARR/headcount ratios of all-time in our category. Our team includes alumni from tech companies such as Instagram, Robinhood, Shopify, SpaceX, ServiceTitan and institutions such as Stanford, Brown, Wharton, Y Combinator and winners of The Pioneer tournament.

Traction

Our business is growing extremely fast, generating millions of dollars in annualized revenue, and we are backed by $25 million+ in venture capital from highly renowned investors such as: Altman Capital, Redpoint Ventures, Jason Lemkin (SaaStr), Dylan Field (Figma), Marcus Lemonis (CNBC’s The Profit), Kimbal Musk (Restaurateur + Tech Entrepreneur), and many more.

If you’re hungry to join a rapidly-scaling startup, Owner is the place for you.

Role

As an Onboarding Specialist you will be the first to welcome a newly-signed partner to the Owner platform. Strong communication skills are a must to ensure alignment on expectations so that the restaurant has the highest quality launch, as soon as possible. Strong organizational skills are also vital because you’ll be balancing a portfolio of partners, all in different stages of the onboarding journey.

This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound emails, calls, and SMS messages from your partners. This gives you a unique opportunity to perfect your time management and client-facing skills. You’ll also partner closely with our product and engineering teams and have the opportunity to shape the future of the product.

We use Salesforce to log all activity; your success will be measured by your ability to collect necessary assets and information, coordinate internally across multiple teams, set proper expectations ahead of launch, and ensure a smooth handoff to the Customer Success Manager.

This is a 100% remote position based in the Asia Pacific Region (Philippines, Malaysia, Singapore)

The estimated compensation for this role is the local equivalent to $18K-20K USD. The final compensation package depends on experience and location of the candidate.