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It Client Onboarding Project Coordinator

Company

VC3
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-09-30
Posted at 8 months ago
Job Description
Leveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our clients. Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, less lost revenue and enhanced business agility.
The Onboarding Team is responsible for preparing a new client for IT support, identifying Critical Risks, assisting Client Strategy in establishing the client relationship, and providing a top tier initial client experience. The Onboarding Project Coordinator provides value to the business and its clients through coordinating Onboarding projects to effectively bring new clients into the VC3 Managed Services ecosystem. The Onboarding Project Coordinator must be able to deliver effective leadership, strategy, follow-through, and direction that aligns with the overall goals of the organization.
In order to ensure an exceptional result, you will need to have a clear understanding of the challenges and opportunities our clients face and how our teams as a whole combine to deliver our promise. Providing services in a proactive, professional manner while ensuring key parties are kept informed is critical. We are a data driven company and analysis for decision making and overall strategy is ongoing.
Culture is an integral part of working at VC3. Our company DNA represent the most important values, the ones we live by:
Serve as One
“Serve as One” is the belief that together we are greater than the sum of our individuals, and that teamwork is essential to success.
Passionately Curious
“Passionately Curious” is about challenging the status quo, continual improvement, and constantly learning.
Own It
“Own IT” is about having the courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
Go Beyond
“Go Beyond” is taking that extra step to create moments that are unexpected but appreciated.
Our Just Cause - “Developing Growth-Minded People” - is about creating excitement and opportunity for those we work with to nurture their growth-mindset.
The “VC3 Way” is our set of people, process and technology, that produce a predictable result for our clients. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.

Key Responsibilities

  • Schedule and run all major milestone meetings during the Onboarding project.
  • Responsible for the scheduling, time management, and utilization management of team members.
  • Provide finance information for ongoing monthly billing throughout the onboarding project
  • Communicate with all parties in a constructive manner to guarantee client expectations are met.
  • Collaborate with all VC3 departments to continuously improve our service offering to maximize client satisfaction.
  • Document lessons learned for improvement of future projects and assign and follow up on action items.
  • Ensure objectives are clear, that progress is tracked, and that results are reviewed; instill a culture of high performance.
  • Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards.
  • Ensure that workflows and procedures are being followed.
  • Liaise with internal and external resources to provide detailed analysis of onboarding projects and identify opportunities for improvement.
  • Responsible for running standard client Onboardings and all client Offboardings.
  • Advocate for the client in day-to-day operations.
  • Possess strong interpersonal skills in order to work with both technical and non-technical staff at various levels in the organization.
  • Provide weekly status updates to Onboarding project stakeholders.

Additional Responsibilities:
  • Receive mentoring and feedback from peers and others
  • Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
  • Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
  • Create and update documentation when changes or occur, or when discoveries are made
  • Review Tickets with Manager
  • Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
  • Attend monthly training & team meetings as required

Skills, Knowledge & Expertise

  • Good problem solving and decision-making skills; ability to understand and analyze complex issues
  • Project Coordination experience not required but preferred
  • Conceptual knowledge of SMB IT infrastructure, applications and processes.
  • Excellent oral and written communication; Communicates in a timely, professional and respectful manner.
  • 1-2 years of relevant industry experience
  • Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
  • Completion of an accredited 2-year post-secondary diploma in Computer Systems/Engineering or equivalent business experience
  • A proven track record for excellence in client service.

Additional info you will want to know:

  • Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment.
  • National health insurance coverage with two plan options
  • VC3 offers great benefits, including:
    • National health insurance coverage with two plan options
    • FSA (flexible spending account) for health and/or dependent care
    • HSA (health savings account)
    • Vision and dental plans for you and your dependents
    • 100% company paid basic life and long-term disability insurance
    • 401k with a company match
    • And more!

  • Vision and dental plans for you and your dependents
  • And more!
  • HSA (health savings account)
  • 100% company paid basic life and long-term disability insurance
  • 401k with a company match
  • FSA (flexible spending account) for health and/or dependent care

About VC3

VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.

VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.