Professional Services Onboarding Specialist

Overview

The Professional Services Onboarding Specialist is a member of the team responsible for the implementation of product services and the ongoing data file exchange support for FDS customers. A successful Onboarding Specialist can provide our existing customers with an excellent implementation experience, ensure timely resolution of payer and file exchange issues, and maintain professional business partner relationships. Effective communications with our customers and business partners are key along with the ability to inform management of problems and situations which the representative cannot resolve (e.g., customer issues, software, or processes). The Specialist supports our delivery of knowledgeable insights delivered in a friendly and prompt manner.

Responsibilities:

• Develop and maintain excellent client relationships
• Maintain satisfactory attendance in accordance with company policy.
• Promote and adhere to company mission, core values and vision.
• Capable of identifying and completing tasks independently and with a sense of urgency.
• Maintain a high accuracy level for all data entry.
• Organize and manage multiple issues and projects simultaneously while maintaining deadlines
• Maintaining a schedule of pre-determined email communication while also creating and sending unique responses and inquiries
• Adhere to HIPPA guidelines/regulations to maintain confidentiality in record keeping.
• Meet and exceed service level agreements
• Log all customer communication within the call tracking system.
• Collaborate with management and coworkers to research problems and find solutions.
• Collaborate with management to provide recommendations to improve processes, or to create new ones.
• Work with customers to obtain required documentation to contract with payers during the customer activation process.
• Process all documentation according to company and department policies.

Required Knowledge and Skills:

• Excellent attendance and punctuality required.
• Ability to manage stressful situations.
• Must be able to successfully communicate with all levels of employees in the organization.
• Ability to identify and resolve problems in a timely manner.
• Ability to take tasks to completion with a keen attention to detail.
• Beginner or intermediate knowledge of cloud-based webinar applications
• A positive professional manner and appearance.
• Manage difficult or emotional customer situations; respond promptly to customer or team needs.
• Proficiency in general office automation including operation of Sfax application, copy machines, and multi-line phone systems.
• Excellent customer service, and oral and written communication skills. Comfortable working with clients, providers, partners, and internal stakeholders
• Intermediate knowledge of MS Word and Excel.
• Minimum typing speed of thirty-five (35) words per minute and ten-key by touch.
• Ability to understand and apply standard operating procedures.
• Ability to establish/maintain cooperative working relationships with staff and customers.
• Excellent organizational skills.
• Prioritize and plan work activities; use time efficiently.
• Self-starter, capable of working with minimal supervision.
• Treat people with respect; uphold organizational values.

Basic Qualifications:

• In lieu of College Degree, applicants must meet all following requirements: High School Diploma/GED, 3+ years of experience in a customer-facing role, a minimum two years of data entry experience within a insurance, finance, or acute/non-acute healthcare system.
• 1+ years of customer service experience
• BA/BS degree (Finance, Economics, Business related)

Preferred Qualifications:

• Bilingual English/Spanish (fluent)
• Intermediate knowledge of payer transaction formats
• Bachelors in one of the following: Project Management, Business Administration, Organizational Development and Leadership, Adult Learning and Education.
• Pharmacy or DME industry knowledge

Working Conditions

• May be required to stand or sit for long periods of time
• Work from Office
• Working across multiple time zones

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About Us

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so that they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-of-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients - one where medication errors are a thing of the past. You'll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.