Office Manager/Coordinator Jobs

Roles & Responsibilities:With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. Below is a list of various specific duties, not limited in overall scope and subject to change:

• Greet customers and all other visitors to the showroom promptly and professionally (if applicable).
• Process timesheets for payroll processing.
• Oversee proper filing of daily work orders and estimates.
• Manage and respond the inbound email correspondence and forward accordingly.
• Manage the day to day operations of the staff Customer Service Rep. (if applicable)
• Prepare Accounts Receivable and prepare deposits for bank daily.
• Check order confirmations from fabricators/vendors for size and pricing accuracy.
• Quote product by telephone for potential new clients/customers.
• Respond to any voicemails and/or messages from answering service. (if applicable)
• Schedule estimate appointments properly using the appropriate customer software.
• Negotiate pricing with vendors to stay current in market place ongoingly.
• Reconcile sales software and accounting software transactions.
• Reconcile sales software and accounting software transactions as required.
• Assist Estimators with follow up on pending estimates by phone and/or email.
• Strategically schedule work appointments for Installation Techs, along with customers accordingly.
• Handle A/R and prepare deposits for bank run.
• Answer inbound phone calls promptly during business hours. (if applicable)
• Pre-screen incoming leads/potential customers in a proper manner. (if applicable)
• Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions.

Qualifications & Educational Requirements:

• 2 or 4-year college degree preferred.
• All candidates must pass initial background check and drug test.
• 1-2 years’ residential glass experience (ordering, estimating, office/project management) preferred.
• HS Diploma or equivalent.

Preferred Skills:

• Experience with QuickBooks Online and web based software preferred.
• Microsoft Office proficient (Word, Excel).
• Excellent verbal/written communications skills.

*Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.
Glass Guru is a franchise system. Each location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Glass Guru Corporate.