Office Manager Jobs

The ideal candidate will be able to effectivelysupervise staff,manageadministrative oversight,coordinate meetings and other office events. They should be comfortablecreating and managing work schedules, track productivity and quality outcomes.Depending upon the circumstances, this may be a working supervisor under a clinical or non-clinical area of the Practice.However this person is a member of the management team with first line responsibility for hiring, orientation, appraisal, coaching, disciplining, and training staff.A friendly demeanor is expected in order to best addresses issues with staff and patients.They keep thePractice Managerinformed on issues involving operations, work flow, customer satisfaction, and employee relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·Planning: Participates in planning discussions with input into goals for the Practice.Focused more on schedules of staff and physicians ensuring resources are available to meet anticipated daily work loads.

·Managing: Responsible for assessing work against expected outcomes:productivity, quality, timeliness.Tracks and trends work outcomes.Recommends improvements in work processes.

·Human Resources: Hires, orients, and trains staff.Conducts performance appraisals, coaches and disciplines staff.Ensures work expectations, Practice policies are communicated and responsibilities are understood.Seeks guidance and support fromPractice Managerin managing staff.

·Patient Satisfaction: Responds to patient complaints and works to resolve.Appropriately involves thePractice Managerif resolution cannot be reached.

·Everyday operations: monitoring credentialling, managing billing, financials, payroll, maintenance of facility, assist clinically and administratively. Oversee stock of administrative and clinical supplies.

·Physician and Practice Assistance: maintain professional and state licensure, insurance policies, lease renewals, schedule and monitor equipment maintenance and purchasing, lab equipment/evaluations, and inspections. Implement training/compliance for HIPPA, OSHA, CLIA, Bio-waste, etc.

KNOWLEDGE SKILLS AND ABILITIES:

·Customer Focus:Demonstrates excellence in customer service and satisfaction levels for internal and external customers.This is achieved by having knowledge of and conforming to customer requirements by identifying, understanding and meeting these requirement.

·Interpersonal Skills:Seeks to understand before being understood through effective listening and sensitivity to others needs and concerns.

·Results Orientation:Focuses self and others on achieving quality and financial outcomes in a responsive timely manner.

·Decisive:Resolute in making a decision to act based on conclusions reached based on facts.Demonstrates good judgment in making these decisions.

·Integrity/Ethics:Demonstrates personal integrity, honesty, sincerity.Trusted to do the right thing.

·Diversity:Values the worth of others and respects diverse points of view.Promotes support and team work.

·Engenders Trust:Provides appropriate resources, direction, and accountability.Allows employees to identify and resolve work issues through empowerment.

·Mentoring/Employee Development:Develops employees in a positive manner – maintaining and building self esteem and confidence and competence – helping employees achieve their maximum potential and contribution.

·Change Agent:Provides vision and planning to reach goals.Addresses concerns in forthright manner and welcomes innovation and new approaches to reach new heights in service and quality.

·Organization Savvy:Understands key stakeholders as demonstrated in managing, promoting, and cultivating relationships.Has keen understanding of industry and trends.Connects with companies, services, and other practices.

·Personal Job Competence:Performs core responsibilities of position efficiently and effectively within parameters of practice policies, procedures and external governmental agencies.

·IT Knowledgeable:maintain and improve EHR practices, phone system, billing techniques and patient communications.Provide reports and monitors key performance indicators.

EDUCATION/CERTIFICATION/LICENSURE:

• Holding current licensure in nursing (LPN or RN) a plus.
• Prefer minimum bachelor level education in Health Administration, Management, or Nursing.
• Knowledge of OSHA, HIPPA, Nurse Practice Act, and Employment legislation.

EXPERIENCE:

• Prefer a minimum of two or three years in a managerial role in a health care setting preferably in an outpatient physician primary or specialty practice.

WORK ENVIRONMENT:

• Conditions common to a clinic environment including communicable disease, blood borne pathogens, bodily fluids and toxic substances, hazardous materials.
• Fast-paced medical office environment involving contact and interaction with patients, physicians, and other clinical and non-clinical personnel.
• Novem Dermatology is a place who strives for top-notch care, providing an outstanding patient experience, and a positive work environment for our team.

DISCLAIMER:

The above statements in this job description are intended to describe the nature and level of work performed by employee assigned to this position.They are not intended to be an exhaustive list of all responsibilities, duties and skills required.