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Company | MedStar Health |
Address | Annapolis, MD, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-08-23 |
Posted at | 9 months ago |
General Summary Of Position
- Maintains waiting area in clean and neat condition, restocking materials as needed. Monitors administrative supplies and keeps administrative supplies at par levels.
- Assembles financial paperwork and medical record paperwork for physicians and/or clinical team; assists patients with completing of required office forms, reviews all patient information for accurateness and completeness and witnesses all financial forms as required. Communicates duplicate or multiple medical record accounts to appropriate medical records personnel for merging.
- Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
- Demonstrates the ability to successfully train and oversee team members in Office Coordinator/Supervisors absence.
- Performs insurance verification to ensure accuracy of clean claim(s) submission. Coordinates services/authorizations for patients, as assigned, monitoring appropriate reports daily to prevent write off's.
- Helps to resolve conflict with effective verbal and written communication in an appropriate manner. Directs, guides, and mentors associates to carry out tasks created by administrative leadership and clinical leadership.
- In the Physician Centers Only: Registers and schedules patients for a variety of different physician specialty clinics as well as modifying physician schedules upon request. Works closely with Patient Insurance Specialists, secretaries and nurses to coordinate and schedule procedures and clinics.
- Demonstrates proficiency with the billing portion of the PM system to include: guarantor information, benefit information, insurance information, insurance priority, episode of care information, open HMO referrals, alternate insurances and system notes (if applicable).
- Requests and obtains referrals, medical records or diagnostic reports from internal and external providers, as assigned.
- Runs daily and weekly EMR administrative reports for clinic; manages `At a Glance Alerts' and reports in EMR systems; manages/reconciles reports (not in EMR) (Task List, Unbilled Report, etc).
- Responds to all payer-specific questions from patients and clinical providers, as appropriate.
- In the Outpatient Sites: Assists with patient registration systems, and assists with patient scheduling and scanning of patient care administrative documents in electronic medical record (EMR) systems. Performs insurance verification and coordinates services/authorizations for patients and collects co-payments and performs daily cash receipt responsibilities.
- Participates in administrative team connections with referring physician practices in order to establish positive relationships to maintain and increase referrals and site productivity.
- Completes the preliminary intake efficiently, accurately and completely; performs patient updates, scanning, registration, patient scheduling of initial and follow-up appointments based on insurance guidelines, and messaging in the department's practice management (PM) system (if applicable), electronic health record (EHR) or electronic medical record (EMR) depending on department/site.
- In the Physician Centers Only: Registers and schedules patients for a variety of different physician specialty clinics as well as modifying physician schedules upon request. Works closely with Patient Insurance Specialists, secretaries and nurses to coordinate and schedule procedures and clinics.
- Greets and assists patients on the telephone and in person by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members. Promptly answers assigned extensions using the correct salutation and follows script and completes patient reminder calls processes and procedures as assigned.
- Completes and/or ensures accurate collection of patient payments and payment reconciliation via EMR payment log, completes charge entry reconciliation, prepares of bank deposits and cash receipt logs, as assigned.
- Monitors and handles case management for patients in the EHR system, as assigned.
- Functions as an insurance liaison to include; accurate verifications, precise case management, validation and completion of authorizations, and retrieval of denials.
- High School Diploma or GED required or
- Related field preferred
- Bachelor's degree from a college or university in healthcare preferred or
- Equivalent required and
- Associate's degree (A.A.) preferred or
- 3-4 years Combination of experience and education. required and
- 3-4 years Medical office experience in a rehabilitation setting required or
- 1-2 years 1 year within medstar national rehabilitation network (MNRN) required and
- Ability to follow instructions and assist visitors and/or patients without compromising safety, service, care or efficiency.
- This person will be the initial face and the initial voice of the clinic and should be able to project a positive and professional image at all times.
- Demonstrates teamwork, while encouraging open and direct communication with others in a positive manner.
- Excellent customer service skills, and excellent verbal and written communication skills.
- Basic knowledge of Microsoft Office products including Word, Excel and Outlook.
- Must be friendly and professional when interacting with patients and visitors at all times.
- Must be a highly organized, process oriented individual who has the ability to multi-task, be flexible and be a self-starter.
- More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
- Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Strategic focus on equity, inclusion, & diversity—we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
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