Administrative Assistant Ii Jobs

• Except for qualifications established by law, additional related experience, and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
• Initial contact for appeal decision disputes via telephone, walk-ins, and email.
• Schedule customer escalation meetings, parking exception requests meetings, and other meetings as directed by management.
• Exceptional oral and written communication skills
• Assists with the issuance of permits.
• Process special requests per management approval.
• Have a High School Diploma or equivalent with three years of experience in administrative staff work.
• Ability to organize, prioritize, follow up, be detailed oriented, and track multiple tasks in a high-volume and fast paced environment.  Work efficiently with confidence and minimal oversight.
• Perform vehicle registration inquiries via State of Maryland MVA.
• Ability to work cooperatively with others and independently.
• Update customer accounts as well as provide general information regarding citations, appeals, directions, and special requests; make determinations based on established policies and procedures.
• Skill in various computer software packages, such as word processing, spreadsheets, database, and presentation programs, Internet, email, and calendaring software.
• Ability to compose official correspondence, reports, research, and other complex documents’ providing administrative support to department management; ability to understand and follow oral and written instructions.
• Additional duties may be assigned as needed.
• Ability to familiarize and use department industry technology
• Primary for the front desk customer service for phone calls, walk-ins, online chat, email correspondence, and virtual interactions.
• Serve as back up and assume responsibilities of Office Coordinator includes but not limited to processing basic citations appeals, general account updates for special groups, process department guest code requests, and assist as a department representation for campus events.
• Strong Customer Service background
• Initial review of accounts to determine appropriate approaches.

Job Summary

Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls more than 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.

Towson University is accepting applications for two (2) part-time Administrative Assistant II in the Department of Parking & Transportation. This position serves as a primary contact for the day-to-day initial customer interactions (phone calls, emails, walk-ins, chat, scheduling appointments, etc.) including account management, initial research of accounts, assisting management with special projects, and providing general information regarding citations, appeals, directions, and information on campus shuttle routes.

This role has been identified as essential personnel and may be required work outside of normal business hours in support of campus events. Shift #1 will be Monday & Tuesday 8 am - 4:30 pm and Wednesday 8 am-noon. Shift #2 will be Wednesday 1 pm - 5 pm, Thursday & Friday 8 am - 4:30 pm.

Salary And Benefits

$18.81/hr. Contractual employees scheduled to work 30 or more hours per week may be eligible for subsidized health benefits coverage.

This position will be open for a minimum of 14 days. For consideration, please submit a cover letter and resume with your online application.

The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety.

Organization

Operation and Human Resources Division

Primary Location

Main Campus

Job Posting

May 22, 2023