National Accounts Sales Manager

Description

Reporting to the Director, National Account Sales, this position is responsible for the development and maintenance of national account relationships with companies that operate a fleet of vehicles on a national scope. The primary objectives for this position are to strategically grow TBC market share in the National Account market segments by new account acquisition, maintenance of existing fleet accounts to maximize sales, profits, and monitor the service level execution of TBC channels among these customers. This position will create and facilitate necessary training programs for the retail and franchise group to position TBC as the service provider of choice among the fleet account community. This position also is required to assist senior management with any special projects as needed.

Job Responsibilities

• Meets or exceeds TBC Corporation’s performance standards for quality and speed of service to our customers
• Excellent verbal and written communication skills
• Exceptional customer service ability and a high level of professional integrity
• Communication of business issues / trends with both customers and TBC management
• Partner with Field Management team ensure customers are served at the highest level possible; ensuring customer concerns are identified and addressed internally and systems are revised based on feedback
• Ability and willingness to work a flexible schedule, including weekends
• Ability to develop strong customer relationships at all levels within the accounts
• Must be able to represent TBC Corporation at trade shows, conventions, promotional and customer sponsored events
• Ability to lead TBC store training on Fleet account growth and sales
• Other duties as assigned
• Collaborate with internal Business Partners to monitor performance and identify business opportunities and best practices
• Effective administration and management of fleet account programs and initiatives

Qualifications

• Preferred 5+ years’ experience with similar industry
• Extensive data analysis experience related to customer relationship management
• Demonstrated ability to work cross functionally within multiple business units within a corporation
• Knowledge of best practices for customer experience management and the customer lifecycle
• Strong analytical ability, logic and mathematical skills
• Demonstrated ability to drive sales growth
• Bachelor’s Degree in Business, Management or a related field of study is preferred
• Previous experience in a fast-paced environment requiring strict organization, efficiency, and attention to detail
• Strategic Account development and maintenance
• Ability to grow revenues through customer relationship expansion
• Proficient in forecasting sales projections
• Proficient in financial analysis
• Must have prior multi-site/ multi-state responsibilities in a management capacity

Benefits

• Generous paid vacation and paid time off
• Employee assistance program
• Flexible spending account
• Company paid life insurance
• Company paid short term disability and company subsidized long term disability
• 401(k) with company match and immediate 100% vesting
• Medical, Dental and Vision coverage
• Employee automotive service discounts
• And more!

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

Company Overview

For 65 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB®, Tire Kingdom®, Big O Tires® and Midas®. TBC serves wholesale customers in the United States, Canada, Latin America and Mexico through TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

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