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Manager, National Accounts Jobs
Company | Crystal Cruises |
Address | Aventura, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Leisure, Travel & Tourism |
Expires | 2023-08-21 |
Posted at | 10 months ago |
Description
- Maintain regularly scheduled cadence of communication with National Accounts through conference calls and in-person meetings.
- Collaborate with accounts to create sales and marketing plans in alignment with corporate booking curves and target achievement.
- Provide training that safeguards all marketing activities done by National Accounts ensuring compliance with Crystal Brand Guidelines and continually monitor their websites and social media to ensure they contain current and approved content.
- Collaborate with Business Analyst/sales planning team to develop, prepare and distribute regularly scheduled performance reporting for National Accounts.
- Liaise with Marketing Department to fulfill requests for creative assets, promotional flyers, trade show materials, and marketing pieces (both print and digital) on a timely basis.
- Work closely with revenue management and marketing to align on purpose, ROI and required KPIs.
- Forecast marketing expenditures, payables, and partner account progress toward quarterly and annual goals. Provide monthly marketing and override forecasts to accounting department as required.
- Manage annual commercial negotiations to enable long-term profitable growth. Ensure partnership agreements are negotiated and executed in a timely fashion.
- Maintain an e-mail database of executives and principles at each National Account along with a “top performers” list; distribute in a timely manner Crystal announcements, updates, policy changes, programs, and press releases as necessary.
- Ensure membership and affiliation changes are communicated to and processed by Sales Support in a timely manner.
- Engage and develop positive relationships with National Accounts’ leadership and advisor network.
- Represent Crystal as a brand ambassador at key trade and consumer events.
- Track marketing invoices, account partner payments and contract compliance.
- Identify and critically analyze new growth opportunities.
- Support each National Accounts’ network of advisors through product update trainings/webinars as agreed and provided in annual agreements.
- Participate in onboard ship events as required as well as plan and conduct in-port ship visits and/or familiarization (FAM) cruises as approved.
- Negotiate, develop, and manage marketing plans with National Accounts. Analyze ROI on marketing initiatives and ensure maximization of marketing funds.
- Manage participation needs for National Account conferences and trade events, including but not limited to, staffing, logistics, events, and collateral.
- Minimum of five years’ experience in travel industry sales management; luxury cruise sales experience a plus.
- Existing travel industry sales relationships on a national level
- Must be highly detailed-oriented with strong communication and organizational skills.
- Strong written and verbal skills required.
- Working knowledge of customer relationship management (CRM) software.
- Resourceful self-starter who takes initiative to learn processes and get things done with minimal supervision.
- Capable of multi-tasking and working in a fast-paced environment.
- Fluent in English. Multilingual a plus but not required.
- Strong understanding of the luxury travel market with previous luxury cruise experience preferred.
- Proficiency with Word, Excel, Microsoft Outlook, and PowerPoint is essential.
- Must have a valid driver’s license as well as a reliable and well-maintained vehicle to be used for business purposes.
- Exceptional presentation skills and comfort in speaking publicly are required.
- Demonstrated track record of ability to achieve sales objectives.
- Positive attitude team player with a professional demeanor who works well cross-functionally.
- Skilled at problem solving and decision making. Tactfully handling both internal and external contact challenges and finding creative solutions to move business forward.
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