M&M's Disney Springs Part Time Guest Experience Associate

This position pays $17.50/per hour.

Guest Experience Associates, with an unforgettable personality, a forever smile, and a passion to serve our guests are the focal point to building our brand and providing best in class customer service to our guests. This role is responsible for providing an exceptional experience for our Guests whether in a character, character buddy, cashier, selling, or merchandising position. We welcome unique personality, just as our M&M brand is founded on our unique characters! This role is unique as it is one of the few that interacts directly with our customers daily.

CUSTOMER FOCUS

• Display the Guest Experience standards daily and consistently to provide

exceptional guest service and enthusiastically create an unforgettable experience through personal interactions with our guests.

• Balances serving multiple Guests and completing multiple tasks
• Proactively recovers shop floor by restocking, folding, sizing and detailing standards to protect the stores appearance

RESPONSIBILITY FOR BUSINESS RESULTS:

• Contributes to and is knowledgeable of store Key Performance Indicators (KPI’s).

FRIENDSHIP and COLLABORATION:

• Supportive of management decisions by preventing triangulation and encouraging direct conversations.
• Build friendships based on collaboration, trust, dignity and respect to create a great place to work that is reflected by the exceptional guest service. Work together to create continuous improvement for one another, and for the entire store.

PUNCTUALITY & INTEGRITY:

• Help support the onboarding/training of new associates
• Exemplify The Five Principles of Mars and Associate Concept
• Compliance to all company policies and procedures including safety, food handling, Loss Prevention and Emergency procedures
• You’re able to work shifts that meet the needs of the business; flexible and/or consistent scheduling may be available.

INITIATIVE and JUDGEMENT:

• Ability to develop personal skills and capability through on-going training, as provide by the company
• Participate and/or initiate special duties and projects to enhance operational efficiency and improve the guests’ experience.

Context and Scope

Guest experience associates are customer facing roles that require positivity, product knowledge and determination to create an unforgettable experience for customers. This role will be required to be trained and work in all areas of the selling floor. This associate must be excited to SMILE and work in a fun, fast paced environment to make every interaction a positive unforgettable experience for our guests while driving business metrics.

Job Requirements

• Must have authorization to work in the U.S.
• Must have the ability to move swiftly throughout crowded stores during peak hours
• Must have the capability to positively engage customer at a high-volume store with diverse customer base
• No retail experience is required, is preferred.
• Ability to work nights, weekends, AND holidays

Key Functional Competencies & Technical Skills

WHAT DO WE OFFER TO YOU?

• Corporate/ Store Discounts
• Ongoing Developmental Programs
• Flexible Schedules
• Competitive wages
• Career Opportunities within the store and in Mars Inc (https://careers.mars.com/)